Can't sign in to your Google Account

If you can't sign in to your Google Account in Gmail, Google Drive, Google Play, or elsewhere, select the issue that most closely applies to you. Follow the instructions for help getting back in to your account.

Select the issue:You forgot your password.You forgot your username or the email address you use to sign in.You know your username and password, but you can't sign in.You think someone else is using your account.You're having trouble with 2-Step Verification.You can't reset your password with a code by text.You use a Google Account through your work, school, or other group.You can't sign in to a Google Account for a kid under 13.You can't sign in from a third-party service

Why can't you sign in?You get an error message.The page is refreshing.You're asked for a verification code.You can't sign in to a device or app.

Did you set up 2-Step Verification?YesNo

Select the issue:You can't sign in to your device or an application, like Outlook.App passwords aren't working.You aren't getting codes by text or phone call.Codes from texts or phone calls aren't working.Codes from Google Authenticator aren't working.Your phone is lost or you can't use it.You're having a different issue.Your security key is lost.

Why can't you sign in?You get an error message that your username and password don't match.You're automatically signed in to an account you don't want to use.The page keeps redirecting.You don't know your username.

Which account do you want to sign in to?Your account through your work, school, or other groupYour conflicting Google Account

Are you trying to sign in at www.gmail.com or mail.google.com?YesNo

Need more help?

Try these next steps:

Post to the help community Get answers from community members

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