Get started: Voice setup guide for admins

Add Voice locations

Before you assign numbers to users or port numbers to Google Voice for Google Workspace, you need to set up your organization's location information. Voice needs the service address of your headquarters, or primary location, in each of the countries or regions where you use Voice for licensing and billing.

The first location you set up becomes your primary location in that country or region. In some regions, Google is required by law to provide your service address or other information when setting up Voice. This requirement is in addition to rules for billing and licensing. Your primary location must be a business location, and not a residential one. If your residence is a work location (for example, you work remote from home), you may be required to provide proof based on your region. Failure to do so can result in losing access to your Voice number.

Add primary or secondary locations

  1. Sign in with an administrator account to the Google Admin console.

    If you aren’t using an administrator account, you can’t access the Admin console.

  3. On the left, click Locations.
  4. At the top, click Add a location.

    Note: If your organization has more than one location in a country or region, set up your headquarters first. The first location you set up becomes your primary location in that country or region.

  5. Enter a location name and select a country or region.
  6. Enter or select the rest of the address details.
  7. Depending on your location’s country or region, you might need to provide additional information. For details, go to Complete country-specific fields (below).
  8. Click Save.

Edit or delete locations

Note: Primary locations can be edited, but not deleted.

  1. Sign in with an administrator account to the Google Admin console.

    If you aren’t using an administrator account, you can’t access the Admin console.

  3. Click Locations.
  4. Point to a location and click Edit location.
  5. Click Edit or Delete.
  6. (Optional) Depending on your location’s country or region, you might need to provide additional information. For details, go to Complete country-specific fields (below).
  7. Make any changes and click Update, or click Delete to confirm removal.

Complete country-specific fields

Depending on your location’s country or region, you might need to provide additional information.

Belgium
Field Description
Tax ID The tax identification number for your organization
Registered business name The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect, you might also experience a delay of a few weeks when assigning numbers.
Germany
Field Description
Registered business name The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect.
Business registration document

A commercial or business registration document. It must be in PDF format, under 25 MB in size, and include the city you want to assign local numbers in. You must upload a separate business registration document for each city you want to assign numbers in.

Freelancers can use any of the following documents as evidence of business activity:

  • For freelancers in regulated professions, a certificate from a professional chamber organization.
  • Confirmation from a tax advisor, including the address of the business, that income is earned from self-employment.
  • Confirmation documents from your local tax authority regarding registration or commencement of freelance activity, such as a confirmation of a VAT ID (the ID should not be shown) or notice of income from self-employment (turnover should not be shown).
  • Freelance visa.
Italy
Field Description
Tax ID The tax identification number for your organization
Portugal
Field Description
Tax ID The tax identification number for your organization

Registered business name

The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect, you might also experience a delay of a few weeks when assigning numbers.
Tax information has been registered

(Selected by default) When selected, the Tax ID and Business Name that were previously registered are validated when creating or editing the address.

Deselect this option to skip the tax information validation if you do not have registered tax information.

Spain
Field Description
Tax ID The tax identification number for your organization
Registered business name The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect, you might also experience a delay of a few weeks when assigning numbers.
Tax information has been registered

(Selected by default) When selected, the Tax ID and Business Name that were previously registered are validated when creating or editing the address.

Deselect this option to skip the tax information validation if you do not have registered tax information.

Sweden (available for Stockholm, Malmö, and Göteborg numbers)
Field Description
Organization number Your organization number used for billing by the current service provider

Registered business name

The business name as it was registered with your local tax authority (not necessarily your Google Workspace business account name). You may not be able to port out numbers if your business name is incorrect.

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