You have started working with AI agents, and they are genuinely useful. They draft, they research, they take a first pass at work that used to sit in a queue for weeks. For your personal tasks, it can feel like magic. Then, as you tackle more tasks with your new AI assistant, you run into…
We redesigned the Request Tracker documentation site and added a separate home for developer docs. The bigger story: after 25+ years, RT is still open, still self-hostable, and still yours.
Setting up a new queue in RT is one of the most powerful things an administrator can do, and also one of the most involved. A queue is rarely just a queue. To do the job well you also think through the workflow its tickets move through, the custom fields you want to track, the…