with HappyFox Chat and ServiceNow?
Creates a new case record in ServiceNow. See the docs here
Creates a new incident record in ServiceNow. See the docs here
Retrieves the record identified by the specified sys_id from the specified table.
The HappyFox Chat API equips you with the capability to enhance customer support interactions by automating chat-related tasks, extracting chat data for analysis, and connecting chat events with other business tools. By leveraging this API with Pipedream's serverless platform, you can create powerful workflows that respond to chat events in real-time, synchronize chat data across platforms, and augment your support system with advanced features like dynamic responses or customer satisfaction analysis.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
happyfox_chat: {
type: "app",
app: "happyfox_chat",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.happyfoxchat.com/v1/agents`,
headers: {
Authorization: `Bearer ${this.happyfox_chat.$auth.api_token}`,
},
})
},
})
The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
servicenow: {
type: "app",
app: "servicenow",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
headers: {
Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
},
})
},
})