with CallRail and ServiceNow?
Emit new event when an inbound phone call has completed and its recording and transcription have completed and attached. It contains the full data about the call.
Emit new event when an inbound phone call is received by CallRail. It contains the full data about the call.
Creates a new case record in ServiceNow. See the docs here
Creates a new incident record in ServiceNow. See the docs here
Retrieves the record identified by the specified sys_id from the specified table.
The CallRail API provides access to data about calls, texts, and form submissions that flow through the CallRail system. Leveraging Pipedream's serverless platform, you can automate workflows triggered by these events. For instance, you can log calls to a Google Sheet, create real-time alerts, or sync call data with a CRM like Salesforce.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
callrail: {
type: "app",
app: "callrail",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.callrail.com/v3/a.json`,
headers: {
"Authorization": `Token token=${this.callrail.$auth.api_key}`,
},
})
},
})
The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
servicenow: {
type: "app",
app: "servicenow",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
headers: {
Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
},
})
},
})