with Better Stack and Zendesk?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket comment has been added
Emit new event when a ticket has changed to closed status
Acknowledges an incident, marking it as acknowledged in Better Stack. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Initiates an incident that signals the team. See the documentation
Creates a ticket. See the documentation
Brings a closure to an incident by resolving it with optional resolution details. See the documentation
The Better Stack API allows you to enhance your app's capabilities with powerful monitoring, logging, and analytics tools. By connecting to the API through Pipedream, you can create custom, serverless workflows that automate the ingestion, analysis, and response to your app's operational data. Leverage real-time insights, set up alerts, and integrate with various other services to maintain optimal performance and swiftly troubleshoot issues.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
better_stack: {
type: "app",
app: "better_stack",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://uptime.betterstack.com/api/v2/monitors`,
headers: {
Authorization: `Bearer ${this.better_stack.$auth.uptime_token}`,
},
})
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})