A: The RAC is an all-volunteer group of people from different backgrounds who live and work in metropolitan Atlanta and devote their time and energy to make MARTA better.

A: The RAC is a major component of a long-term commitment to change the way MARTA conducts business and make the agency more responsive to our customers. MARTA believes in giving customers a meaningful voice and actively listening to what they have to say.

A: There are 30 RAC members all of whom serve two-year terms.

A: The RAC is comprised of people who represent a diverse cross-section of the communities MARTA serves in Fulton, DeKalb, and Clayton counties and the City of Atlanta. MARTA employees, contractors and elected officials are not eligible to serve on the RAC.

A: The finalists are selected based on factors such as ridership habits, commuting experiences and community involvement. However, they all agree on the importance of having a first-class transit system for metro Atlanta.

A: The RAC meets the first Wednesday of every month. Members hear presentations from MARTA’s top leadership and staff on a wide range of topics including finance, transit planning, major bus and rail projects, arts and cultural initiatives, transit-oriented development and much more. In addition to open discussions on such topics and site visits to transit facilities, RAC members use a dedicated crowdsourcing portal to recommend their own ideas on how to improve MARTA.

A: The RAC plays a strictly advisory role and no votes are taken. The meetings are not open to the public but monthly meeting summaries and RAC presentations are posted on this web page.

A: MARTA AGM of Customer Experience & Strategy Nevin Grinnell is responsible for the RAC meetings with support from his staff in the department of customer experience. Mr. Grinnell reports directly to MARTA’s Deputy General Manager.

A: Anyone 18 and over who meets the eligibility requirements can apply to be an RAC member. The next application cycle will open at the end of the incumbents’ term in 2024. If you are interested in becoming a member, please email questions or comments to rac@itsmarta.com.

A: Please send an email to rac@itsmarta.com . This inbox is monitored and we will reply to inquiries as soon as possible.