Editor not loading in Moodle

Submitted by matt_ovitraders on Tue, 01/15/2019 - 21:03

Forums:

Installation and server related problems

I am using H5P on Moodle, and for some reason, my Editor will not load. I just get a messaging that says, "Loading, please wait...".

This happened shortly after I had restored a course from a backup of a course from a different moodle site, but I don't know if that would be the cause or not.

There are no console errors and nothing that I can see from putting the site into debugging mode.

BV52's picture

BV52

Wed, 01/16/2019 - 06:53

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Hi Matt,In order to give your

Hi Matt,

In order to give your bug report the best chance of getting answered, please include the following information:

Detailed steps to reproduce the bug (exactly how and when did it happen)
Platform and version number. E.g. Drupal, Wordpress, Moodle.
Mobile or Desktop
Browser: Chrome, Firefox, Safari etc
H5P plugin version
H5P content type and version (if a content type was used), and a sample URL or attached H5P.
Any browser console errors
Any PHP errors
Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

-BV52

matt_ovitraders

Wed, 01/16/2019 - 18:26

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Okay, so here is more

Okay, so here is more information...

Steps to Reproduce

Create a course in a DEV instance of Moodle (3.5.1) with H5P (1.10) ( activities (content type interactive videos) on the course.
Have a second instance of the Moodle site (PROD) on 3.5.1 with H5P (1.10) pre-installed.
Make sure PROD has a course created already, but no H5P plugins
Backup the course on DEV
Download the back-up
On production Restore the downloaded backup Into the previously existing course.
Once the merge is complete, you can try and edit one of the H5P activities that were restored into the course on PROD and the editor does not load.

Platform - Moodle (3.5.1)

Device - All devices (Desktop and Mobile)

Browser - All Browsers

H5P Plugin - Version 1.10

Console Error - Picture attached

Screenshot - Attached

PHP Error -

[16-Jan-2019 16:38:47 Europe/London] Default exception handler: Error writing to database Debug: SQLState: 42000<br>
Error Code: 1088<br>
Message: [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Cannot find the object "mdl_hvp_libraries_hub_cache" because it does not exist or you do not have permissions.<br>
TRUNCATE TABLE mdl_hvp_libraries_hub_cache
[array (
)]
Error code: dmlwriteexception
* line 489 of \lib\dml\moodle_database.php: dml_write_exception thrown
* line 324 of \lib\dml\sqlsrv_native_moodle_database.php: call to moodle_database->query_end()
* line 431 of \lib\dml\sqlsrv_native_moodle_database.php: call to sqlsrv_native_moodle_database->query_end()
* line 840 of \lib\dml\sqlsrv_native_moodle_database.php: call to sqlsrv_native_moodle_database->do_query()
* line 1921 of \lib\dml\moodle_database.php: call to sqlsrv_native_moodle_database->execute()
* line 1434 of \mod\hvp\classes\framework.php: call to moodle_database->delete_records()
* line 2959 of \mod\hvp\library\h5p.classes.php: call to mod_hvp\framework->replaceContentTypeCache()
* line 2567 of \mod\hvp\library\h5p.classes.php: call to H5PCore->updateContentTypeCache()
* line 2927 of \mod\hvp\library\h5p.classes.php: call to H5PCore->fetchLibrariesMetadata()
* line 383 of \mod\hvp\editor\h5peditor-ajax.class.php: call to H5PCore->updateContentTypeCache()
* line 96 of \mod\hvp\editor\h5peditor-ajax.class.php: call to H5PEditorAjax->isContentTypeCacheUpdated()
* line 254 of \mod\hvp\ajax.php: call to H5PEditorAjax->action()

I get the same error when I try and to Update content type cache (Image attached)

Attachments:

Image icon 2019年01月16日_10-17-28.png

Image icon 2019年01月16日_10-19-49.png

Image icon 2019年01月16日_10-24-50.png

Image icon 2019年01月16日_10-25-36.png

matt_ovitraders

Wed, 01/16/2019 - 18:48

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Fixed it

Turned out to be an issue with my DB user, it didn't have db_owner and could not make the executions required.

BV52's picture

BV52

Thu, 01/17/2019 - 06:40

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Hi Matt,I'm glad it is

Hi Matt,

I'm glad it is working for you now if you have further questions feel free to post in the forums.

-BV52

jose.oliveira's picture

jose.oliveira

Tue, 01/05/2021 - 20:27

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This also fixed my moodle. I

This also fixed my moodle. I had problems with course presentation and interactive video.

I repair the database and then added all permissions to the database user.

videouser

Mon, 03/11/2019 - 17:27

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Same problem

Hi matt_ovitraders,

thanks for your post. My problem is the same. Could you please tell me in some short notes what you have done to fix it?

Where can I see the db_owner and in which way can I make the executions required?

Thanks a lot!

matt_ovitraders

Mon, 03/11/2019 - 23:38

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I am using an MS SQL Server

I am using an MS SQL Server Database so it might not be the same steps for you.

Essentially, what ever user you are using to connect your Moodle site to it's database doesn't have the permissions nessessary to make SQL executions.

So all I did was make sure the user in the database has the proper permissions to make those SQL executions.

Regards,

Matt

videouser

Tue, 03/19/2019 - 12:21

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Hi Matt,thanks for your

Hi Matt,

thanks for your answer. I have changed the data-rights of access (moodle-directory and moodledata-directory) to 777er-main-access - but the problem is there anymore.

Thanks a lot for your support still! I will observe the problem in the next days another time, when I spare time in other projects.

dewebmeester

Wed, 03/27/2019 - 22:50

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Disabling add blocker helped me....

Hi there,

Had the same problem - did even a re-install of H5P plugin and cleaned the cache of the browser and played with the javascript settings of the layout in Moodle site settings. But what me finally helped was just diabling the add blocker of the browser (chrome)....

Hope this will help someone. Cheers.

LaunchpadMedia

Thu, 04/25/2019 - 22:52

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I am having the same problem.

My H5P editor is just endlessly loading now - I get a whole list of 503 errors when it happens.

This is a link to log file

https://drive.google.com/file/d/1mSgwhB6dToy_XOdfFBV6P4g1UuF2funE/view?u...

Attachments:

Image icon Capture1.JPG

icc's picture

icc

Tue, 05/07/2019 - 16:15

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It looks like there might be

It looks like there might be some issue with your web server. Have you checked your web server's error_log file?

Vladimir

Tue, 05/28/2019 - 09:10

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I have the same problem too

My H5P editor is just endlessly loading

it started when I set https

I've tried it on Chrome, firefox, internet explorer, safari

Attachments:

Image icon H5P-Loading.png

BV52's picture

BV52

Wed, 05/29/2019 - 03:17

Permalink

Hi Vladimir,Would you mind

Hi Vladimir,

Would you mind providing the following:

Any browser console errors
Any PHP errors
Web server's error_log file

-BV52

Vladimir

Wed, 05/29/2019 - 08:10

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HiI reinstalled the plugin

I reinstalled the plugin and tried the modules one by one Interactive video, course presentation did not work, but after about half an hour it started to work and it looks OK. It also works to edit the function of previously created H5P courses.

BV52's picture

BV52

Thu, 05/30/2019 - 04:55

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Hi Vladimir,I'm glad it is

Hi Vladimir,

I'm glad it is working now. If you encounter this again please provide the information above.

-BV52

narit

Sun, 05/17/2020 - 08:43

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Hi VladimirHow do you

Hi Vladimir

How do you reinstall the h5p plugin? Is this will effect with the exting courses that have h5p activity?

Thank you

Maesvlot

Mon, 03/16/2020 - 11:44

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I have the same problem here

When I try to start the H5P editor is just keeps on loading .........

It does not mind wich interactive content I want to make ....... once installed and you click on use .... it keeps on loading

Can anyone please tell me how to solve this?

otacke's picture

otacke

Mon, 03/16/2020 - 14:56

Permalink

Hi Maesvlot!Just stating what

Hi Maesvlot!

Just stating what you see doesn't provide any helpful information, unfortunately. That's why above the bug report forum, you can find some hints on what you should provide.

In order to give your bug report the best chance of getting answered, please include the following information:

Detailed steps to reproduce the bug (exactly how and when did it happen)
Platform and version number. E.g. Drupal, Wordpress, Moodle.
Mobile or Desktop
Browser: Chrome, Firefox, Safari etc
H5P plugin version
H5P content type and version (if a content type was used), and a sample URL or attached H5P.
Any browser console errors (usually opened by pressing F12, Ctrl-Shift-I or Ctrl-Shift-J depending on the browser)
Any PHP errors
Screenshots if it's a visual problem

The more information you provide, the quicker the community will be able to fix it and the quicker you'll have a working solution!

Best,
Oliver

waqaraq

Fri, 05/01/2020 - 18:54

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Same issue

Hello Oliver. Here is the summar of my issue (it appears to be the same as mentioned by so many others above)

1. Insert interactive activity in Moodle 3.8 (shared hosting), chose interactive video to be installed and then when tried to use it, this is what happened as shown in the screenshot below.

2. Platform Moodle, Latest 3.8

3. Desktop

4. Browser: Chrome

5. Latest H5P plugin version (Just updated from the website)

6. Latest interactive video content type

7. Browser console errors being given below:

H5PEditor.DragQuestion.css:1 Failed to load resource: the server responded with a status of 503 ()

mark-the-words.css:1 Failed to load resource: the server responded with a status of 503 ()

h5p-drag-text.css:1 Failed to load resource: the server responded with a status of 503 ()

shepherd-theme-arrows.css:1 Failed to load resource: the server responded with a status of 503 ()

h5p-guided-tour.css:1 Failed to load resource: the server responded with a status of 503 ()

go-to-question.css:1 Failed to load resource: the server responded with a status of 503 ()

iv-hotspot.css:1 Failed to load resource: the server responded with a status of 503 ()

styles.css:1 Failed to load resource: the server responded with a status of 503 ()

h5p-free-text-question.css:1 Failed to load resource: the server responded with a status of 503 ()

image-radio-button-group.css:1 Failed to load resource: the server responded with a status of 503 ()

interactive-video-editor.css:1 Failed to load resource: the server responded with a status of 503 ()

require-completion.css:1 Failed to load resource: the server responded with a status of 503 ()

dragquestion.css:1 Failed to load resource: the server responded with a status of 503 ()

8. I do not know how to get or track PHP errors.

I hope that I have provided enough information to get direct and to the point help. Thank you very much.

[画像:screenshot]

waqaraq

Fri, 05/01/2020 - 19:00

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Same issue

Added interactive activity in the course. Installed interactive video. Tried to add and this is what happens.
Moodle 3.8 (shared hosting). Every thing else working fine
Desktop
Chrome
Latest h5p plugin
Latest interactive video content

Browser console errors below

H5PEditor.DragQuestion.css:1 Failed to load resource: the server responded with a status of 503 ()
mark-the-words.css:1 Failed to load resource: the server responded with a status of 503 ()
h5p-drag-text.css:1 Failed to load resource: the server responded with a status of 503 ()
shepherd-theme-arrows.css:1 Failed to load resource: the server responded with a status of 503 ()
h5p-guided-tour.css:1 Failed to load resource: the server responded with a status of 503 ()
go-to-question.css:1 Failed to load resource: the server responded with a status of 503 ()
iv-hotspot.css:1 Failed to load resource: the server responded with a status of 503 ()
styles.css:1 Failed to load resource: the server responded with a status of 503 ()
styles.css:1 Failed to load resource: the server responded with a status of 503 ()
h5p-free-text-question.css:1 Failed to load resource: the server responded with a status of 503 ()
image-radio-button-group.css:1 Failed to load resource: the server responded with a status of 503 ()
interactive-video-editor.css:1 Failed to load resource: the server responded with a status of 503 ()
require-completion.css:1 Failed to load resource: the server responded with a status of 503 ()
dragquestion.css:1 Failed to load resource: the server responded with a status of 503 ()

Do not know how to get php erros
Screenshot shown below[画像:Screenshot]

otacke's picture

otacke

Fri, 05/01/2020 - 20:13

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Hi waqaraq!The other posters

Hi waqaraq!

The other posters seem to have described different issues. The console log indicates a HTTP response error code 503. This one indicates an issue with your server. It's common if your server is currently too busy and cannot handle serving the files that were requested. It's hard to pin down the exact reason though, could be a lack of memory, could also be an overloaded CPU, could be something else.

Best,
Oliver

waqaraq

Fri, 05/01/2020 - 20:19

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Okay. Thank you Oliver.

waqaraq

Fri, 05/01/2020 - 20:36

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Server info

Hello Oliver. Please see below the screenshot of server resources. Here is what I just did.

Fresh install of latest moodle. Nothing else added
Fresh install of latest h5p interactive content
Created a dummy course
Installed interactive video from "Add interactive content" option
Console error is still same "503"
It is still not working

otacke's picture

otacke

Fri, 05/01/2020 - 21:45

Permalink

Hi waqaraq!Bad luck, but I

Hi waqaraq!

Bad luck, but I can't tell you more than what the error message is telling me. Maybe someone else has encountered that problem before and by chance their solution works for you as well.

Best,
Oliver

BV52's picture

BV52

Mon, 05/04/2020 - 06:14

Permalink

Hi waqaraq,You can also try

Hi waqaraq,

You can also try changing the max execution time in Moodle.

-BV

jsleguizamon

Thu, 05/14/2020 - 19:36

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some problem with h5p hub?

It could be a failure with the h5p hub, I disable this option (mod_hvp | hub_is_enabled) in the plugin configuration. Of course this disables the download of content and you must manually upload the one that is not activated but the editor is working.

jsleguizamon

Thu, 05/14/2020 - 19:41

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some problem with h5p hub?

I disable the option (mod_hvp | hub_is_enabled), once I disable this I load the editor with previously loaded activities, of course new types of activity must be uploaded manually. Will it be a problem with my server or is the plugin having problems downloading this hub?

BV52's picture

BV52

Fri, 05/15/2020 - 18:18

Permalink

Hi jsleguizamon,Do you have

Hi jsleguizamon,

Do you have the same error message in the browser console as waqaraq? As for your question it can be either of the 2 or some other configuration, without any additional details it would be hard to pinpoint what is causing it.

-BV

Erho

Mon, 05/25/2020 - 15:40

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Common problem with non loading H5P editor?

Hi,

I manage five different Moodle sites, versions varying from 3.5 to 3.8 with different hosts. On all sites, the editor will not load. I didn't manage to track down the problem, but it looks it has not much to do with my installations. The problems appeared after updating the plugin. I there anyone who can run the latest update of H5P within Moodle succesfully?

dewebmeester

Mon, 05/25/2020 - 21:20

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yes, common problem - non loading H5P editor

Think you are right - I managed to get the editor working through all kinds of workarounds, cleaning cache, develop on h5p.org and import, disable virus software etc - but from today, no option works. I am afraid the new version is not well adapted to the Moodle 3.8 version. All other editors are working by the way, only the Interactive video is not loading. Would love to see H5P come around to provide in a solution of a problem that exists for years.....

otacke's picture

otacke

Tue, 05/26/2020 - 00:05

Permalink

Hi dewebmeester!I have a

Hi dewebmeester!

I have a plain moodle 3.8 running the latest version of the H5P plugin for testing, and Interactive Video works just fine.

Best,

Oliver

Erho

Tue, 05/26/2020 - 10:26

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I think I might have a solution

Triggered by a earlier comment in this thread about the H5P hub, I switched it off in the plugin settings. Nothing changed: the editor still hanged. However, when I switched it on again I got a notification like: Your PHP max upload file size is bigger than your max post size. This is known to cause issues in some installations. Do you still want to enable the hub? Clicked 'No'.

In my dasboard of my provider I set the max_post_size to the same size as the max_upload_size (in my case 128M). Back to the plugin settings in Moodle I switched the hub on, no error notification appeared and after that the editor loaded fine.

So far this worked for me in two different Moodle installation (3.5 and 3.8).

dewebmeester

Tue, 05/26/2020 - 13:55

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Got it working disabling blocks with javascript

Thanks @otacke - Because of your reply followed some logic. I am using the same Moodle version with the same H5P version. So the idea was it has something to do with other plugins used - Before I got the Interactive Video editor working by disabling Javascript in Ajax / Javascript section but tried now with:

Updating only the Interactive video editor plugin using the example from h5p.org and uploading manually - Got updated from 1.21.8 to 1.21.10 (cleaning cache, retry, no help)
Removing a live chat block with integrated javascript, cleaning cache, retry and it worked.

I am not totally happy because got this working multiple times the last two / three years using this kind of logic but the solution was nevcer really stable. But so far so good. Thanks all for trying to get this working. Kind regards.

Sandra Mauro

Fri, 05/29/2020 - 17:44

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I received no Answer

Hi, where can I see the answers of my students? I can't finde them in my E-mail

BV52's picture

BV52

Fri, 05/29/2020 - 19:07

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Hi Sandra,H5P emits data in

Hi Sandra,

H5P emits data in the form of xAPI statements and you will need a plugin or custom code to listen to these statements and a data store such as a learning record store to save them in.

I highly recommend looking through these documentation:

https://h5p.org/documentation/x-api

https://h5p.org/documentation/for-authors/analyzing-results-and-answers

-BV

ntraining

Fri, 06/12/2020 - 13:47

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Error 508 with Moodle

Hi there,

I'm using Moodle 3.8 with php 7.1 and chrome explorer.

I'm trying to use interactive video but it only seems to be loading, please wait and so on.

I tried also in firefox with same result.

Browser console shows many 508 errors as is:

jquery.js?ver=2020020500:2 Allow attribute will take precedence over 'allowfullscreen'.

attr @ jquery.js?ver=2020020500:2

/formacion/pluginfile.php/1/mod_hvp/libraries/H5P.FreeTextQuestion-1.0/h5p-free-text-question.js?ver=1.0.10:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5PEditor.InteractiveVideo-1.22/Scripts/interactive-video-editor.js?ver=1.22.0:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5PEditor.InteractiveVideo-1.22/Scripts/image-radio-button-group.js?ver=1.22.0:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5P.DragText-1.8/dist/h5p-drag-text.js?ver=1.8.8:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5P.OpenEndedQuestion-1.0/dist/dist.js?ver=1.0.18:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5P.MarkTheWords-1.9/scripts/word.js?ver=1.9.9:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5P.Questionnaire-1.3/dist/dist.js?ver=1.3.0:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5P.GoToQuestion-1.3/scripts/go-to-question.js?ver=1.3.11:1 Failed to load resource: the server responded with a status of 508 ()

/formacion/pluginfile.php/1/mod_hvp/libraries/H5PEditor.InteractiveVideo-1.22/Scripts/guided-tours.js?ver=1.22.0:1 Failed to load resource: the server responded with a status of 508 ()

h5peditor.js?ver=2020020500:124 Error while loading script Event