Integrating a Live Support/Chat System Into Drupal

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Posted by samcohen on April 17, 2009 at 4:06pm

Hi all,

I'm starting a new site that will be using a 3rd party live support system. I haven't select a vendor yet.

I've been looking at the various chat modules and it doesn't seem like any of them work with live support chatting -- where a user can initiate a chat and one of a number of "operators" can answer it.

I'm just wondering if anyone knows of any modules that do support this type of system?

And if not, do you think any of the current modules that might come close to the functionality of a live support system

And also, if any one can recommend a live support vendor .

Thank You,
Sam

Categories: chat, live support

Comments

Did you look at

Posted by Elteto on April 20, 2009 at 4:06am

Elteto's picture

Did you look at these?

http://drupal.org/project/phpfreechat

http://drupal.org/project/habla

http://webscripts.softpedia.com/script/Modules/Drupal-Modules/Skype-Supp...

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http://www.elteto.net

Hi there

Posted by m4manas on July 15, 2009 at 5:13pm

m4manas's picture

I have developed a module for Toksta chat system. You can chat with any of the site visitors using this.

http://www.m4manas.com

Banckle Live Chat System

Posted by usmansarfraz on September 7, 2011 at 11:18pm

usmansarfraz's picture

Consider Banckle Live Chat, it is the perfect live support/chat system available! It allows any operator to conduct the chat session and the operator can also transfer the on-going chat session to some other fellow-operator as well.

I hope Banckle is the one chat solution that fits your support needs.

Usman Sarfraz