lemon 是基于 FreeSWITCH 的开源呼叫中心系统,是 tenjin 3.0 的升级版, 并且正式更名为 lemon,Web系统主要使用PHP开发,核心控制模块使用C语言编写,单台服务器可多租户使用。
- 座席队列监控
- 3种外呼模式
- 简单的订单系统
- 分机注册及状态监控
- 商品管理和语音管理
- 通话录音查询
- 通话记录和通话数据报表
- 集成VOS账户余额查询
- 可定制简单的呼入队列
- 群呼转座席自动模式
- 群呼转座席固定模式
- 半自动一对一外呼
- 服务优化
$ systemctl disable auditd.service $ systemctl disable firewalld.service $ systemctl disable microcode.service $ systemctl disable NetworkManager.service $ systemctl disable postfix.service $ systemctl disable tuned.service
- 内核参数优化 /etc/sysctl.conf
net.ipv6.conf.all.disable_ipv6 = 1 net.ipv6.conf.default.disable_ipv6 = 1 net.ipv4.ip_forward = 1 net.ipv4.tcp_syncookies = 1 net.ipv4.tcp_tw_reuse = 1 net.ipv4.tcp_tw_recycle = 1 net.ipv4.tcp_fin_timeout = 30 fs.file-max = 2097152 fs.mqueue.msg_default = 10240 fs.mqueue.msg_max = 10240 fs.mqueue.msgsize_default = 8192 fs.mqueue.msgsize_max = 8192 fs.mqueue.queues_max = 256
- 内核参数优化 /etc/security/limits.conf
* soft nofile 102400 * hard nofile 102400 * soft nproc unlimited * hard nproc unlimited
- 安装 yum 源 epel-release
$ yum -y install epel-release $ yum makecache fast
- 安装相关依赖软件包和开发库
$ yum install -y gcc gcc-c++ autoconf automake libtool wget python ncurses-devel zlib-devel openssl-devel re2c
$ yum install -y libcurl-devel pcre-devel speex-devel ldns-devel libedit-devel libxml2-devel e2fsprogs-devel
$ yum install -y libdb4* libidn-devel unbound-devel libuuid-devel lua-devel libsndfile-devel gsm gsm-devel
$ yum install -y libevent libevent-devel hiredis hiredis-devel libconfig libconfig-devel libjpeg-devel
$ yum install -y nginx php php-fpm php-devel php-pgsql php-mcrypt php-mbstring php-pdo php-pgsql redis sqlite-devel- 安装PHP的redis数据库扩展
$ tar -zxvf phpredis-2.2.7.tar.gz
$ cd phpredis-2.2.7
$ phpize
$ ./configure
$ make
$ make install- 安装 PostgreSQL 数据库
$ yum install -y postgresql postgresql-server postgresql-devel
$ postgresql-setup initdb
$ systemctl enable postgresql.service
$ systemctl start postgresql.service- 安装 pgbouncer 数据库连接池
$ tar -zxvf pgbouncer-1.7.2.tar.gz $ cd pgbouncer-1.7.2 $ ./configure $ make $ make install $ mkdir -p /etc/pgbouncer $ mkdir -p /var/log/pgbouncer $ mkdir -p /var/run/pgbouncer $ chown -R postgres:postgres /var/log/pgbouncer $ chown -R postgres:postgres /var/run/pgbouncer $ cp ../config/pgbouncer.ini /etc $ cp ../config/userlist.txt /etc/pgbouncer $ cp ../config/pgbouncer.conf /etc/tmpfiles.d $ cp ../config/pgbouncer.service /etc/systemd/system $ systemctl enable pgbouncer.service $ systemctl start pgbouncer.service
- 编译安装 FreeSWITCH
$ wget http://files.freeswitch.org/freeswitch-releases/freeswitch-1.6.10.tar.gz
$ cd freeswitch-1.6.8
$ emacs modules.conf
$ ./configure --disable-debug --disable-libyuv --disable-libvpx --enable-core-pgsql-support
$ make
$ make install
$ ln -s /usr/local/freeswitch/bin/fs_cli /usr/bin/fs_cli
$ ln -s /usr/local/freeswitch/bin/freeswitch /usr/bin/freeswitch
$ mkdir -p /var/service
$ mkdir -p /var/freeswitch
$ chown -R apache:apache /var/service
$ chown -R apache:apache /var/freeswitch
$ chown -R apache:apache /usr/local/freeswitch- 安装 ESL PHP模块
$ cd libs/esl
$ make phpmod
$ cp php/ESL.so /usr/lib64/php/modules
- 安装 mod_bcg729 语音编码
$ tar -zxvf mod_bcg729.tar.gz
$ cd mod_bcg729
$ make
$ make installgithub 下载地址: freeswitch-sound-cn 或者 git clone
git clone https://github.com/log2k/freeswitch-sound-cn.git
cp -R freeswitch-sound-cn /usr/local/freeswitch/sounds