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@ksevitha
ksevitha
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Krishna Sevitha ksevitha

πŸ˜ƒ
ServiceNow Developer | SOC Analyst in progress | Building ServiceSense AI

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ksevitha /README.md

Hi, I'm Krishna Sevitha πŸ‘‹

Technical Support Engineer β†’ ServiceNow Developer β†’ SOC Analyst

Typing SVG

LinkedIn GitHub Location

πŸ‘©β€πŸ’» About Me

name: Krishna Sevitha
location: Hyderabad, India
current_role: Technical Support Engineer @ MassMutual India
experience: 2.5 years in Enterprise ITSM
certifications:
 - ServiceNow CSA (June 2026)
 - ITIL Foundation (June 2026)
 - Security+ (Target: Q3 2026)
career_path:
 now: "ServiceNow Developer"
 next: "SOC Analyst"
 future: "Masters in AI + Cybersecurity"
building: "ServiceSense AI - Intelligent ITSM Chatbot"
learning: ["ServiceNow Development", "Linux", "Cybersecurity"]

πŸ› οΈ Tech Stack & Skills

πŸ”΅ ServiceNow Platform

ServiceNow ITSM Flow Designer CMDB

πŸ” Cybersecurity & IAM

Active Directory CyberArk Okta Linux

πŸ–₯️ Daily Tools @ MassMutual

Microsoft 365 SCCM JAMF BitLocker

πŸ€– AI & Development

Python JavaScript REST API

πŸš€ Featured Projects

πŸ€– ServiceSense AI (In Development)

Intelligent ServiceNow-integrated chatbot that eliminates ITSM inefficiencies

Features being built:

  • πŸ” Auto KB search & self-service resolution
  • πŸ”§ Auto-diagnostics for common IT issues
  • 😊 Sentiment analysis for smart escalation
  • 🎫 Enriched ticket creation with full context
  • πŸ“Š Proactive monitoring & alerts
  • 🧠 AI learning engine

Python ServiceNow AI

πŸ“‹ IT Asset Tracker (ServiceNow PDI)

Complete custom ServiceNow application built from scratch

Built independently:

  • Custom table with full field configuration
  • ACL security (read/write/create/delete)
  • Service Catalog integration
  • Flow Designer automation
  • Dashboard & reports

ServiceNow CMDB

πŸ” SOC Learning Journal (This Repo!)

Documenting my cybersecurity learning journey

TryHackMe Linux Wireshark

πŸ“Š GitHub Stats

πŸ—ΊοΈ Career Roadmap

πŸ“ NOW Technical Support Engineer @ MassMutual India
 └── 2.5 years enterprise ITSM experience
🎯 Q2 2026 ServiceNow CSA + ITIL Certified
 └── Exam target: June 2026
πŸ’Ό Q3 2026 ServiceNow Developer Role
 └── Target: 10 LPA | Hyderabad/Remote
 └── CAD Certification
πŸ” Q4 2026 SOC Analyst Role
 └── Security+ Certified
 └── TryHackMe SOC Path complete
πŸ€– 2027+ Senior Cybersecurity + AI Role
 └── Masters in AI + Cybersecurity
 └── ServiceSense AI launched

πŸ“ˆ Current Focus

  • πŸŽ“ Studying: ServiceNow CSA (exam June 2026)
  • πŸ”¨ Building: ServiceSense AI chatbot
  • πŸ“š Learning: Linux, Cybersecurity fundamentals
  • 🎯 Goal: ServiceNow Developer role by July 2026

🀝 Connect With Me

LinkedIn

Open to ServiceNow Developer opportunities in Hyderabad!

Profile Views

⭐ If you find my work interesting, consider giving a star! ⭐

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  1. ksevitha ksevitha Public

    My GitHub Profile

  2. servicenow-portfolio servicenow-portfolio Public

    ServiceNow development projects, labs and notes | CSA | PDI | Flow Designer

  3. Servicesense-ai Servicesense-ai Public

    Intelligent ServiceNow-integrated chatbot | AI | ITSM automation | ServiceSense AI

  4. soc-learning-journal soc-learning-journal Public

    SOC Analyst learning journey labs, investigations & notes | TryHackMe | Cybersecurity"

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