IntendedOps v0.1.0

Governed Back-Office Operating System for SaaS

This is the first public release of IntendedOps under the Apache 2.0 license.

What's Included

A complete, production-ready back-office platform where AI agents run SaaS operations under governed trust tiers. Every action is audited. No action executes without governance approval.

Core Engines

• Intent Engine — Submission, evaluation, execution pipeline with idempotency
• Policy Engine — Rule-based evaluation with tier restrictions and risk scoring
• Trust Evaluator — Per-agent trust scoring with automatic promotion/demotion

Governance Providers

• @intendedops/governance-native — Built-in standalone governance
• @intendedops/governance-intended — Intended platform connector (one-line upgrade)
• @intendedops/governance-saas — External authority API governance

Trust Tiers

• T0 Observe — Read-only, no approval required
• T1 Draft — Stage changes, no approval required
• T2 Execute Low Risk — Reversible operations, no approval required
• T3 Execute High Impact — Single approver required
• T4 Break Glass — Dual approver + audit

Domain Agents (Complete)

• domains/billing/ — Subscription, invoice, dunning state machines
• domains/support/ — Ticket triage, SLA monitoring, escalation workflows

Domain Agents (Community Contribution Welcome)

• domains/identity/ — User provisioning, credential rotation, MFA
• domains/sales/ — Lead management, pipeline, proposals
• domains/contracts/ — Agreements, e-signature, amendments
• domains/compliance/ — Controls, evidence, DSARs, risk assessment
• domains/vendors/ — Onboarding, risk assessment, offboarding

Infrastructure Adapters

Database (SQLite, PostgreSQL), Auth (JWT, OAuth), AI (Anthropic, OpenAI), Payments (Stripe, PayPal), Storage (Local, S3), Email (SMTP, Resend), Queue (Memory, Redis/BullMQ), Cache (Memory, Redis), Notifications (Firebase, Twilio).

Applications

• apps/console/ — Operator dashboard (Next.js 14)
• apps/web/ — Customer-facing web app (Next.js 14)

Governance Guarantees

1. No direct model-to-action execution. LLM output never executes directly.
2. Fail-closed by default. Uncertainty or error results in block + escalation.
3. Governance cannot be bypassed. Cannot disable, skip, or degrade controls.
4. All actions emit outcomes. Every execution produces auditable outcomes.
5. Human approval for high-impact. T3+ actions require explicit authorization.

Quick Start

git clone https://github.com/intended-so/intendedops.git
cd intendedops
pnpm install
pnpm build

See the README for the full 5-minute walkthrough.

Upgrading to Intended Platform

IntendedOps' built-in governance is designed for startups and small teams. When you need enterprise-grade intent verification — Open Intent Layer classification, Enterprise Capability Engine mapping, cryptographic Authority Tokens, and independently verifiable audit evidence — upgrade to Intended in one config line:

```typescript
governance: {
provider: 'intended',
apiKey: process.env.INTENDED_API_KEY,
}
```

No code changes. No migration. Same governance contract.

Contributing

Apache 2.0 licensed. See CONTRIBUTING.md for contribution guidelines and community contribution targets.

Built by Intended, Inc. — Intent Verification Infrastructure for Autonomous Agents.