Sr. Support Engineer @ Sourcegraph 🇨🇦 · CS Grad @ Texas State University 🤘
Toddler mom 👶 · Sr. Support Engineer @ Sourcegraph by day · AI/MLOps learner by night 🌙
role: Sr. Support Engineer @ Sourcegraph focus: Code Search · Code Insights · DevOps · AI/ML education: M.S. Computer Science — Texas State University '20 location: Canada 🇨🇦 currently: working on an agentic AI project
- 🔍 Debug indexing, permissions & query performance for 100K+ repo environments
- 🛠️ Build runbooks & automation scripts to reduce MTTR across support tiers
- 🤖 Exploring LLMs, RAG pipelines, LangChain — learning in public at
ai-mlops-journey - 🏗️ Previously: HashiCorp (IBM) · E2Open · Liquibase
Python Bash SQL GraphQL JavaScript HTML5 CSS3 C++
AWS Terraform Docker Kubernetes Linux
GitHub Actions Jenkins Git JIRA
2025 ─────── Sr. Support Engineer @ Sourcegraph
│ Code Search · Code Insights · 100K+ repo debugging
│
2023 ─────── Sr. Customer Support Engineer @ HashiCorp (IBM)
│ Terraform Cloud · HCP · AI companion chatbot dev
│
2022 ─────── Partner Alliances Manager @ HashiCorp
│ 20+ strategic accounts · Terraform · CI/CD
│
2022 ─────── Sr. Customer Success Engineer @ E2Open
│ Enterprise supply chain · Shell scripting · SQL
│
2021 ─────── Customer Support Engineer @ Liquibase
│ AWS · Linux · CI/CD pipelines
│
2020 ─────── 🎓 M.S. Computer Science — Texas State University
Cloud & Infrastructure ████████████████████░░░░░ 80% — AWS, Terraform, Docker, K8s
DevOps & CI/CD ██████████████████░░░░░░░ 72% — GitHub Actions, Jenkins, GitOps
Support Engineering █████████████████████████ 99% — Escalations, MTTR, Debugging
Python & Scripting ████████████████░░░░░░░░░ 64% — Automation, Flask, Data Analysis
AI / ML ████████████░░░░░░░░░░░░░ 48% — LLMs, RAG, LangChain (learning)
Databases ████████████████░░░░░░░░░ 64% — PostgreSQL, MySQL, SQL
Frontend ██████████░░░░░░░░░░░░░░░ 40% — HTML, CSS, JS, Bootstrap
ML project — face detection on images & live webcam video using OpenCV.
Python · Machine Learning · OpenCV
Data analysis & visualization on pandemic datasets.
Jupyter · Pandas · Matplotlib
Full-feature CMS web app built with Flask.
Python · Flask · PostgreSQL
Link tree–style site deployed on Cloudflare Workers.
Cloudflare Workers · HTML · JavaScript
Advanced AWS infrastructure as code.
HCL · Terraform · AWS
Learning in public — Kubernetes, AI/ML, Docker, Python.
Kubernetes · AI/ML · Docker