Client Implementation • AI-Enabled Business Operations • Customer Onboarding • Technical Operations • Talent Operations
Welcome to my professional portfolio.
I bring experience across client onboarding, implementation, recruiting and talent operations, customer support, and business operations, with a growing technical foundation supported by CompTIA Security+ and hands-on exploration of AI-enabled workflows.
My work sits at the intersection of people, process, and technology.
I am especially interested in how organizations can build better client experiences, improve operational workflows, increase product adoption, and use AI responsibly to make teams more effective.
A practical framework for managing the client implementation lifecycle from sales handoff through go-live and post-launch support.
Demonstrates:
- Client onboarding
- Requirements gathering
- Sales-to-implementation handoff
- Project planning
- UAT and training
- Go-live readiness
- Hypercare
- Customer success transition
Repository: https://github.com/ChanelSius/client-implementation-playbook
Practical AI-assisted workflows and prompt frameworks designed to improve business operations.
The featured workflow explores how AI can help transform client discovery information into structured requirements, implementation tasks, risks, dependencies, and next steps while maintaining human review and accountability.
Demonstrates:
- AI workflow design
- Prompt engineering
- Process improvement
- Requirements analysis
- Human-in-the-loop AI
- Responsible AI use
Repository: https://github.com/ChanelSius/ai-productivity
Technical writing and support documentation focused on creating clear, repeatable, and security-aware processes.
The featured example demonstrates an account-access troubleshooting workflow from user verification through resolution or escalation.
Demonstrates:
- Technical writing
- Knowledge base documentation
- Troubleshooting
- Ticket documentation
- Incident escalation
- Identity and access concepts
- Security-aware support
Repository: https://github.com/ChanelSius/technical-documentation
- Client onboarding
- Implementation coordination
- Customer support
- Product enablement
- Stakeholder communication
- Process documentation
- Full-cycle recruiting
- Talent operations
- Client delivery
- Cross-functional coordination
- Workflow development
- Operational process improvement
- AI-assisted workflow design
- Prompt engineering
- Technical documentation
- Troubleshooting
- Ticket and escalation workflows
- Security fundamentals
Experience working with business, collaboration, CRM, support, and project-management platforms including:
- Salesforce
- ServiceNow
- Jira
- Zendesk
- HubSpot
- Bullhorn
- Microsoft 365
- Google Workspace
- Slack
- Microsoft Teams
- Asana
- Monday.com
- Trello
CompTIA Security+ Certified July 2026
University of North Georgia Bachelor of Arts in Communication Concentration: Organizational Leadership In Progress
Per Scholas Cybersecurity Analyst Training Completed 2026
I am continuing to develop projects exploring:
- AI-enabled business operations
- Client implementation
- Customer onboarding
- Talent operations
- Technical documentation
- Product enablement
- Workflow automation
I'm interested in connecting with professionals working across SaaS, HR technology, AI, customer success, implementation, product enablement, and business operations.
LinkedIn: https://www.linkedin.com/in/achanelsius/
GitHub: https://github.com/ChanelSius
I believe the strongest technology solutions succeed when the people using them, the processes supporting them, and the technology itself work together.