Unable to print feature layer from my ArcGIS Server

Question

EDIT :

I replaced the url to my arcgis server by the IP address and everything worked. It was probably a problem with the web adaptor.

I am trying to print a map that I made with ArcGIS Server 10.2 and ArcGIS javascript API. If I remove the layers from ArcGIS Server it works (with ESRI basemap)

The problem is that I keep getting an error (code: 400, message: "Unable to complete operation.", details: Array[1], log: undefined, httpCode: 400).

which is more specifically -->

Unable to complete operation.
Error executing tool.: Layer "graphicsLayer8": Failed to create layer from service at http://MYSERVER.com/arcgis/rest/services/Tests/MyFirstMapService/MapServer/2. Layer "graphicsLayer9": Failed to create layer from service at http://MYSERVER.com/arcgis/rest/services/Tests/MyFirstMapService/MapServer/2. Layer "graphicsLayer10": Failed to create layer from service at http://MYSERVER.com/arcgis/rest/services/Tests/MyFirstMapService/MapServer/0. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).

I get the error if I try to do it via my web server or directly off the ArcGIS Server by doing :

 http://MYSERVER.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task/execute?Web_Map_as_JSON=%7B%22mapOptions%22%3A%7B%22showAttribution%22%3Atrue%2C%22extent%22%3A%7B%22xmin%22%3A-9023064.378303602%2C%22ymin%22%3A5567074.228631147%2C%22xmax%22%3A-6082990.5223433655%2C%22ymax%22%3A7675513.216848888%2C%22spatialReference%22%3A%7B%22wkid%22%3A102100%7D%7D%2C%22spatialReference%22%3A%7B%22wkid%22%3A102100%7D%2C%22scale%22%3A9244648.868617998%7D%2C%22operationalLayers%22%3A%5B%7B%22id%22%3A%22layer0%22%2C%22title%22%3A%22layer0%22%2C%22opacity%22%3A1%2C%22minScale%22%3A591657527.591555%2C%22maxScale%22%3A1128.497176%2C%22url%22%3A%22http%3A%2F%2Fservices.arcgisonline.com%2FArcGIS%2Frest%2Fservices%2FWorld_Street_Map%2FMapServer%22%7D%2C%7B%22id%22%3A%22graphicsLayer8%22%2C%22title%22%3A%22graphicsLayer8%22%2C%22opacity%22%3A1%2C%22minScale%22%3A0%2C%22maxScale%22%3A0%2C%22layerDefinition%22%3A%7B%22drawingInfo%22%3A%7B%22renderer%22%3A%7B%22type%22%3A%22simple%22%2C%22symbol%22%3A%7B%22color%22%3Anull%2C%22outline%22%3A%7B%22color%22%3A%5B46%2C46%2C46%2C255%5D%2C%22width%22%3A3%2C%22type%22%3A%22esriSLS%22%2C%22style%22%3A%22esriSLSSolid%22%7D%2C%22type%22%3A%22esriSFS%22%2C%22style%22%3A%22esriSFSSolid%22%7D%7D%7D%7D%2C%22url%22%3A%22http%3A%2F%2FMYSERVER.com%2Farcgis%2Frest%2Fservices%2FTests%2FMyFirstMapService%2FMapServer%2F2%22%7D%2C%7B%22id%22%3A%22graphicsLayer9%22%2C%22title%22%3A%22graphicsLayer9%22%2C%22opacity%22%3A0%2C%22minScale%22%3A0%2C%22maxScale%22%3A0%2C%22layerDefinition%22%3A%7B%22drawingInfo%22%3A%7B%22renderer%22%3A%7B%22type%22%3A%22simple%22%2C%22symbol%22%3A%7B%22color%22%3A%5B46%2C46%2C46%2C255%5D%2C%22outline%22%3A%7B%22color%22%3A%5B46%2C46%2C46%2C255%5D%2C%22width%22%3A3%2C%22type%22%3A%22esriSLS%22%2C%22style%22%3A%22esriSLSSolid%22%7D%2C%22type%22%3A%22esriSFS%22%2C%22style%22%3A%22esriSFSSolid%22%7D%7D%7D%7D%2C%22url%22%3A%22http%3A%2F%2FMYSERVER.com%2Farcgis%2Frest%2Fservices%2FTests%2FMyFirstMapService%2FMapServer%2F2%22%7D%2C%7B%22id%22%3A%22graphicsLayer10%22%2C%22title%22%3A%22graphicsLayer10%22%2C%22opacity%22%3A1%2C%22minScale%22%3A0%2C%22maxScale%22%3A0%2C%22layerDefinition%22%3A%7B%22drawingInfo%22%3A%7B%22renderer%22%3A%7B%22type%22%3A%22simple%22%2C%22label%22%3A%22%22%2C%22description%22%3A%22%22%2C%22symbol%22%3A%7B%22color%22%3A%5B204%2C64%2C57%2C255%5D%2C%22size%22%3A8%2C%22angle%22%3A0%2C%22xoffset%22%3A0%2C%22yoffset%22%3A0%2C%22type%22%3A%22esriSMS%22%2C%22style%22%3A%22esriSMSSquare%22%2C%22outline%22%3A%7B%22color%22%3A%5B120%2C64%2C61%2C255%5D%2C%22width%22%3A0.25%2C%22type%22%3A%22esriSLS%22%2C%22style%22%3A%22esriSLSSolid%22%7D%7D%7D%7D%7D%2C%22url%22%3A%22http%3A%2F%2FMYSERVER.COM%2Farcgis%2Frest%2Fservices%2FTests%2FMyFirstMapService%2FMapServer%2F0%22%7D%2C%7B%22id%22%3A%22map_graphics%22%2C%22opacity%22%3A1%2C%22minScale%22%3A0%2C%22maxScale%22%3A0%2C%22featureCollection%22%3A%7B%22layers%22%3A%5B%5D%7D%7D%5D%2C%22exportOptions%22%3A%7B%22outputSize%22%3A%5B800%2C1100%5D%2C%22dpi%22%3A96%7D%2C%22layoutOptions%22%3A%7B%22titleText%22%3A%22Un+titre%22%2C%22authorText%22%3A%22MSSS%2C+Direction+de+la+gestion+int%C3%A9gr%C3%A9e+de+l%27information.%22%2C%22copyrightText%22%3A%22%3Ccopyright+info+here%3E%22%2C%22scaleBarOptions%22%3A%7B%22metricUnit%22%3A%22esriKilometers%22%2C%22metricLabel%22%3A%22km%22%2C%22nonMetricUnit%22%3A%22esriMiles%22%2C%22nonMetricLabel%22%3A%22mi%22%7D%2C%22legendOptions%22%3A%7B%22operationalLayers%22%3A%5B%5D%7D%7D%7D&Format=PDF&Layout_Template=A3+Landscape&env%3AoutSR=&env%3AprocessSR=&returnZ=false&returnM=false&f=html

I guess that means it's not a proxy or CORS problem.

Here's the code for the printing part :

printUrl = "http://MySERVER.com/arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task";
 var printInfo = esriRequest({
 "url": printUrl,
 "content": { "f": "json" }
 });
 printInfo.then(dojo.hitch(printUrl,dojo.hitch(myMap,handlePrintInfo)), handleError);
 function handlePrintInfo(resp) {
 var layoutTemplate, templateNames, mapOnlyIndex, templates;
 layoutTemplate = arrayUtils.filter(resp.parameters, function(param, idx) {
 return param.name === "Layout_Template";
 });
 if ( layoutTemplate.length === 0 ) {
 console.log("print service parameters name for templates must be \"Layout_Template\"");
 return;
 }
 templateNames = layoutTemplate[0].choiceList;
 // remove the MAP_ONLY template then add it to the end of the list of templates 
 mapOnlyIndex = arrayUtils.indexOf(templateNames, "MAP_ONLY");
 if ( mapOnlyIndex > -1 ) {
 var mapOnly = templateNames.splice(mapOnlyIndex, mapOnlyIndex + 1)[0];
 templateNames.push(mapOnly);
 }
 // create a print template for each choice
 templates = arrayUtils.map(templateNames, function(ch) {
 var plate = new PrintTemplate();
 plate.layout = plate.label = ch;
 plate.format = "PDF";
 plate.layoutOptions = { 
 "authorText": "Author.",
 "copyrightText": "<copyright info here>",
 "legendLayers": [], 
 "titleText": "A title", 
 "scalebarUnit": "Kilometers" 
 };
 return plate;
 });
 // create the print dijit
 var printer = new Print({
 "map": myMap,
 "templates": templates,
 "url": printUrl
 }, dojo.byId("print_button"));
 printer.startup();
 }
 function handleError(err) {
 console.log("Something broke: ", err);
 }`

• raykendo: Are those feature services secured, or require a user name and password to access them through ArcGIS Server? Feature Services behind token security would require tokens to be added to the print task call.
• doum74: These feature services are NOT secured
• john gravois: are you referring to the print server the same way you refer to your graphicsLayers within your webmap JSON? (ie: do both of the urls contain 'tcn00qubc01341:6080'
• doum74: @John Gravois - Yes.
• john gravois: tough to say, there's a ton going on in your webmap json. i'd recommend adding in layers on at a time to see if one in particular is the problem.

Answer 1

I changed the URL call to my arcgis server to the ip address and the map finally prints. Probably a problem with the web adaptor.

• user1452070: Do we know the issue with the web adapter that cause this? We are experiencing the same issue.