Talk:Technical support
Page contents not supported in other languages.
From Wikipedia, the free encyclopedia
This level-5 vital article is rated C-class on Wikipedia's content assessment scale.
It is of interest to multiple WikiProjects.
It is of interest to multiple WikiProjects.
WikiProject icon This article is within the scope of WikiProject Computing , a collaborative effort to improve the coverage of computers, computing, and information technology on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.ComputingWikipedia:WikiProject ComputingTemplate:WikiProject ComputingComputing
High This article has been rated as High-importance on the project's importance scale.
WikiProject icon This article is within the scope of WikiProject Telecommunications , a collaborative effort to improve the coverage of Telecommunications on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.TelecommunicationsWikipedia:WikiProject TelecommunicationsTemplate:WikiProject TelecommunicationsTelecommunications
Low This article has been rated as Low-importance on the project's importance scale.
WikiProject icon This article is within the scope of WikiProject Occupational Safety and Health , a collaborative effort to improve the coverage of articles related to occupational safety and health on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.Occupational Safety and HealthWikipedia:WikiProject Occupational Safety and HealthTemplate:WikiProject Occupational Safety and HealthOccupational Safety and Health
Mid This article has been rated as Mid-importance on the project's importance scale.
WikiProject icon This article is within the scope of WikiProject Artificial Intelligence , a collaborative effort to improve the coverage of Artificial intelligence on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.Artificial IntelligenceWikipedia:WikiProject Artificial IntelligenceTemplate:WikiProject Artificial IntelligenceArtificial Intelligence
High This article has been rated as High-importance on the project's importance scale.
WikiProject icon This article is within the scope of WikiProject Technology , a collaborative effort to improve the coverage of technology on Wikipedia. If you would like to participate, please visit the project page, where you can join the discussion and see a list of open tasks.TechnologyWikipedia:WikiProject TechnologyTemplate:WikiProject TechnologyTechnology
This page is archived by ClueBot III.
Should be merged with customer service
[edit ]I don't think this is of enough differentiation to customer service to be it's own article. Should be merged with customer service. 86.29.227.98 (talk) 16:43, 29 November 2024 (UTC) [reply ]
- @ 154.161.3.228 (talk) 10:10, 4 February 2025 (UTC) [reply ]
- Strongly disagree. The two concepts are distinct. A D2C manufacturer's customer support department deals with questions like "where is my shipment" or "the product arrived but I want to initiate a return because by the time it got here, I don't need it any more", while technical support deals with questions like "it arrived and I plugged in the product but it does not work" or "it works but not very well". --Coolcaesar (talk) 00:09, 5 February 2025 (UTC) [reply ]
Improving citations and neutrality in this article
[edit ]Hello,
I recently made a series of improvements to this article to address the existing maintenance issues (citations needed, neutrality, and possible original research).
Changes made:
- Added reliable references from academic journals, business reviews, and government advisories (e.g., Journal of Business Research, Harvard Business Review, Federal Trade Commission).
- Rewrote promotional or vague sentences into neutral, encyclopedic language (e.g., outsourcing benefits, tiered support explanations).
- Replaced the outsourcing benefits paragraph with a fully sourced, neutral version.
- Revised Multi-level support, L1, L2, and L3 sections with clearer phrasing and inline citations.
- Standardized citation formatting (journal, book, news, website templates).
- Added new references (Refs 13, 14, 15) for outsourcing efficiency, access to expertise, and scam advisories.
- Inserted wikilinks for key concepts
- Goal of edits: To improve verifiability, neutrality, and navigation, and to address the article’s maintenance tags.
~~~~ 88reseach (talk) 06:39, 25 September 2025 (UTC) [reply ]
Categories:
- C-Class level-5 vital articles
- Wikipedia level-5 vital articles in Society and social sciences
- C-Class vital articles in Society and social sciences
- C-Class Computing articles
- High-importance Computing articles
- All Computing articles
- C-Class Telecommunications articles
- Low-importance Telecommunications articles
- C-Class Occupational Safety and Health articles
- Mid-importance Occupational Safety and Health articles
- WikiProject Occupational Safety and Health articles
- C-Class Artificial Intelligence articles
- High-importance Artificial Intelligence articles
- WikiProject Artificial Intelligence articles
- C-Class Technology articles
- WikiProject Technology articles