ISO 37120

ISO 37120 Sustainable development of communities -- Indicators for city services and quality of life^[1] establishes and defines the methodologies for a set of indicators to measure and steer the performance of city services and quality of life.

The standard was developed by ISO/TC 268, which started work in the year 2012. The first edition of ISO 37120 was published in May 2014. Currently, the Toronto-based World Council on City Data is working globally to certify cities under ISO 37120.

The ISO 37120:2018 adopts the structure in the following breakdown:

• 1 Scope
• 2 Normative references
• 3 Terms and definitions
• 4 City indicators
• 5 Economy
• 6 Education
• 7 Energy
• 8 Environment and Climate change
• 9 Finance
• 10 Governance
• 11 Health
• 12 Housing
• 13 Human population and Social conditions
• 14 Recreation
• 15 Safety
• 16 Solid waste
• 17 Sports and Culture
• 18 Telecommunication
• 19 Transport
• 20 Urban/local agriculture and Food security
• 21 Urban planning
• 22 Wastewater
• 23 Water
• 24 Reporting and record maintenance

• Quality management system
• List of ISO standards
• Conformity assessment
• International Organization for Standardization

• ISO 37120—Sustainable development of communities—Indicators for city services and quality of life
• ISO/TC 286—Sustainable cities and communities