Ayuda

Service robot developed by Syscom Computer Engineering

Ayuda
Manufacturer	Syscom Computer Engineering Co., Ltd.
Country	Taiwan
Year of creation	2016 prototype
Type	Service robot
Purpose	Retail, Hospitality, Education, Health care, Entertainment and Security
Website	Official website

Ayuda is a service robot developed by Taiwan-based company Syscom Computer Engineering Co., Ltd. (凌群電腦). First developed in 2016, the robot is designed for customer service, information assistance, and smart facility applications, by integrating autonomous mobility, voice interaction, facial recognition, navigation, and enterprise system connectivity.^[1]

Ayuda forms part of Syscom's broader artificial intelligence and robotics strategy. In 2025, the company demonstrated a collaborative architecture combining Ayuda as a physical service robot with its Cubi virtual avatar platform at the Smart City Summit & Expo [zh] in Taipei.^[2] The system was designed to support interactions between human workers, virtual assistants, and physical robots in business environments.

Specifications

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Dimension: 570x1600x570 mm (WHD).^[3]
Weight: ~90 kg.
Gener: Female
Supported languages: Chinese, Japanese, English
Moving parts:
- Head: 2 degrees of freedom
- Arms: 5 moving sections
- Hands: 2
- Mobile base: 2 driven wheels

Functions and features

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Human–robot interaction: Ayuda supports speech recognition, voice dialogue, facial recognition system, and humanoid detection. The robot is designed to provide information services, reception functions, and guided assistance in public and commercial environments.^[4]
Navigation and mobility: The robot uses an autonomous mobile platform for indoor navigation. It can move between designated locations and assist visitors or customers within facilities such as hospitals, retail stores, police stations and public service centers.^[5]
Enterprise integration: Ayuda can be integrated with existing customer information systems and enterprise platforms. Supported peripherals and modules include QR code scanners, card readers, printers, video communication systems, and customized software interfaces.^[6]
Public health applications: During the COVID-19 pandemic in 2020, Syscom introduced additional functions for body temperature screening and mask detection. These capabilities were intended to assist with health-screening procedures and reduce direct contact between staff and visitors.^[7]^[8]

Applications

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According to Syscom, Ayuda has been deployed in a variety of sectors, including healthcare, retail, finance, education as well as police and public safety services. Furthemore, the robot has been marketed internationally, including in Japan, where the company has developed partnerships for robotics distribution and support services. Ayuda is intended to operate alongside AI-powered virtual assistants and enterprise software systems.^[9]