High-availability clusters on SLES diagnostic information

For problems that are related to a SUSE Linux Enterprise Server (SLES) high-availability cluster for SAP, provide the following information to Cloud Customer Care as soon as you can:

• A complete and detailed description of the problem or error, including the following:

  • The current application or system state.
  • The date and time when the error occurred.
  • If you're facing a performance issue with your SAP workload, then gather diagnostic information about SAP workload performance.

• If you are using Google Cloud's Agent for SAP, then you can generate and share the support bundle.

• If you aren't using Google Cloud's Agent for SAP, then collect information about the cluster, including configuration details, system information, and diagnostic information, which includes the following:

  • From each node in the cluster, the TAR archive of the system report that you generate by running the SUSE supportconfig command line tool:

    supportconfig -l

  • The TAR archive of log files and node configurations that you generate by running the hb_report utility.

    Specify a start time (from time) that is approximately 1 hour before the issue occurred. Specify an end time (to time) that is at least an hour after the issue was resolved.

    Use the following command to run the hb_report utility, specifying the from time and to time on the '-f' and '-t' flags, respectively.

    hb_report -f "yyyy/mm/dd hh:mm" -t "yyyy/mm/dd hh:mm"

  For more information from SUSE about both the supportconfig tool and the hb_report utility, see Indepth HANA Cluster Debug Data Collection (PACEMAKER, SAP).