Conversational Insights

Conversational Insights helps users detect and visualize patterns in their contact center data. Understanding conversational data drives business value, improves operational efficiency, and provides a voice for customer feedback.

You can import your raw contact center interaction data into Insights to:

  • Run machine learning analytics to gain additional information such as agent and caller sentiment, entity identification, and call topics.
  • Automatically identify interesting interactions in need of further review.
  • Review a conversation with audio playback, transcript synchronization, and analytics annotations.
  • Export your data to BigQuery for custom analysis or visualization in Looker.

Insights seamlessly integrates with all other Customer Engagement Suite with Google AI products, allowing you to import conversations from Conversational Agents and Agent Assist.

Go to the Conversational Insights product page for more.

Guides

How-to guides

Learn a task.

Reference

APIs and reference

See the Conversational Insights REST or client libraries reference documentation.

Documentation

Features

Learn about Conversational Insights features.

Documentation

Concepts

Learn Conversational Insights basics.

Documentation

Tutorials

Learn how to use Conversational Insights features with the console or the REST API.

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Last updated 2026年01月02日 UTC.