Google Support may require access to your Google Security Operations instance to troubleshoot SOAR functionality issues. Use the following steps to grant access:
Go to Settings > Advanced > Support Access.
Click the Allow Access toggle to the on position.
Select the required SOC Role, Permission Group, and Environments.
These settings determine the access privileges for the Google Support user. The selected permission group must have the correct Edit and View settings for the required modules.
Select a time period. This period determines how long a Google Support user has access to your system. We recommend that this matches the period you defined in your local settings. You can shorten the access period at any time by clicking the Allow Access toggle to the off position.
Click Save. The user is created with the specified details and appears on the page.
[[["Easy to understand","easyToUnderstand","thumb-up"],["Solved my problem","solvedMyProblem","thumb-up"],["Other","otherUp","thumb-up"]],[["Hard to understand","hardToUnderstand","thumb-down"],["Incorrect information or sample code","incorrectInformationOrSampleCode","thumb-down"],["Missing the information/samples I need","missingTheInformationSamplesINeed","thumb-down"],["Other","otherDown","thumb-down"]],["Last updated 2025年11月12日 UTC."],[],[]]