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How-to guides

Generative Knowledge Assist

Surface Gen AI answers to human agents.
Smart Reply

Send custom response suggestions to your human agents while they are conversing with end-users.
FAQ Assist

Send FAQ suggestions to your human agents during a conversation.
Article Suggestion

Send article suggestions to your human agents during a conversation.
Sentiment analysis

Analyze messages to determine emotional intent.
Uploading conversation data

Get started with public Agent Assist conversation data or upload your own conversation transcripts to train a Smart Reply model.
Real-time entity extraction

Automatically extract data that matches any Dialogflow system entity in end-user expressions.
Export conversation data

Export conversation messages to a Cloud Storage bucket.

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