How the customer voice has been heard in the water sector (3)
The last three years have seen a fascinating experience in how to embed the consumer voice in a regulated utility – the creation of Customer Challenge Groups by the 18 water and sewerage companies in England and Wales.
I have chaired the CCG for South East Water and I was invited by “Utility Week” to review the operation of CCGs and look at what should come next. You can read my blog posting here.
This entry was posted on Sunday, January 25th, 2015 at 1:46 pm and is filed under Consumer matters. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.