Sunday, August 12, 2012
HP is a Class Act
On August 5th 2012, HP posted a price mistake on one of their Deskstop PC by accident.
Instead of receiving 120ドル off a computer, the computer itself in any configuration was 120ドル.
Somehow, the system allowed you to build and customize a computer with all the trimmings (multiple SSDs, Nividia GT640 GPU, monitors) for a total price of 120ドル. On top of that, you could stack coupons to bring it down to as low as 70ドル. Basically, you could have built a 2,500ドル computer for less than 100ドル.
Thousands of users flocked discounts sites to jump in on this deal.
Unfortunately, it was obviously a price mistake.
I had no question in my mind HP would cancel those orders. Price mistakes happen all the time and the vendor issues an apology.
However, HP does something better. They issued 200ドル coupon credits to use at their store. That makes them a class act. No other company would do this.
The funny thing is, many "slickdealers" who got these coupons are still complaining on message boards.
I was lucky to get a cancellation for the 120ドル PC and a 200ドル HP credit and got a nice freebie from HP. Many people got free blu-ray players, 23" monitors, Beats by Dre headphones, and free printers. And yet, they are still complaining they got cheated.
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