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Browse Call Recordings with iTunes Cover Flow
This tutorial will show you how to convert your call recordings into MP3 files, complete with meta data and cover art, and browse them with Cover Flow in iTunes on a Mac. Along the way, you’ll also learn about call recordings and making Switchvox API calls with Perl.
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Posted on January 4th, 2012 by dblood
Featured Applications, Tutorials, Uncategorized || 27 Comments »
Sending Alerts for Important Queue Metrics
This tutorial shows you how to create a perl script to send email alerts when important call queue metrics are reached. For example the total number of abandoned calls for a queue can become extremely high. The manager in charge will be notified via email or text message so he can follow up with his team to assess the situation.
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Posted on November 18th, 2011 by junichi
5.0 Released - Over 175 new Switchvox APIs
Last week we released Switchvox 5.0 that has a ton of new features and also includes over 175 new Switchvox API calls. Switchvox developers can use these new API calls to build applications that integrate their Switchvox PBX with the rest of their business applications. Below is a list of the new API calls and descriptions of what they are used for. For more information on each call just visit our Developers Wiki for full descriptions, parameter details, and example requests and responses for each method.
Posted on June 9th, 2011 by David Podolsky
Monitoring Switchvox with SNMP and Zabbix
Switchvox SMB 4.5 introduces the ability to expose the PBX’s operational data with the Simple Network Management Protocol (SNMP). Now you can keep tabs on your Switchvox along with other devices on your network in a single SNMP monitor.
In this post I’ll give you some quick examples of things you can do with this. Here at Digium’s San Diego office we use Zabbix 1.8.2, but the principles are the same for any network monitor capable of working with SNMP.
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Posted on May 4th, 2010 by Larry Gilbert
Featured Applications, Tutorials, Uncategorized || monitoring, SNMP, Zabbix || 52 Comments »
Ruby Interface for the Switchvox Extend API
If you love to program in Ruby, then you are in luck because a community developer just released a RubyGem for interacting with the Switchvox API. Its 100% ruby and it only has one gem dependency (json).
You can download the library and read the forum post from our Client Libraries Page
Posted on April 23rd, 2010 by David Podolsky
4.5 Released - Over 60 new Switchvox API Calls
I hope everyone is enjoying all the new features that came out in 4.5 last week. Along with all the new features, came a bunch of new API calls that our developers can take advantage of for developing cool integrations with Switchvox. Below is a list of over 60 new API calls and descriptions of what they do. For more information on each call just visit our Developers Wiki for descriptions and example XML requests and responses for each method.
Posted on January 28th, 2010 by David Podolsky