How do I request a survey request via the portal?
You can raise survey request for your fleet by clicking on ‘Survey Request’ button on the main page. You will be redirected to a form to input the details for your request such as survey scope, location, contact details; and you will receive an acknowledgement email once confirmed. Our team will process the request within the next 2 working days.
What if my request is urgent?
If you need an immediate response from Lloyd's Register, if the work needs to be done within 2 working days please use the urgent survey request +44 208 052 1111
To arrange an urgent survey, please make sure you have the following information: ship IMO number, name and company, your contact details, ship contact details, port details and the nature of urgency.
How do I track the progress of my survey request?
Under the menu ‘My queries’ and ‘Survey Requests’, you will be able to view all the open and closed survey request raised by yourself, for your fleet or other colleagues within the organization. You can follow up the progress of your request including the job information and surveyor’s details (name, email address and phone number).
How do I request technical queries and track the progress via the portal?
To raise a technical query on the portal, click on the 'Contact Us' button on the top of the main page and select 'Technical Queries'. To track the progress of your request and view answers from LR, use the 'My Queries' menu on the left of the screen.
You can raise Technical queries related to the following topics:
- Interpretation or application of LR Rules or International/Regional Regulations
- Postponement requests
- Extensions related to the application of various conventions
- Compliance challenges such as certificates nearing expiration, critical equipment malfunctions, port requirements, repair enquiries
- Port State Control (PSC) issues
- Chartering challenges associated with technical issues, such as specific cargo loading concerns