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To Valued Customers who encounter a message at our bank ATM regarding an information update on your residence card/ period of stay
(updated on January 04, 2022).

(Parts of the content have been updated and posted on January 04, 2022)

When using ATMs or Yucho Direct, if a request for an information update on your period of stay appears, please upload a photo of your valid residence card on "Japan Post Bank Customer Information Declaration Website".
The "Japan Post Bank Customer Information Declaration Website" is available 24 hours a day (except during maintenance work).
In case you cannot use the Internet service, please present your valid residence card, bankbook or ATM card at savings counter at Japan Post Bank or Post Offices during business hours.

Also, if your residence card has been extended, even if there is no message concerning an information update on your period of stay, please upload a photo of your residence card on "Japan Post Bank Customer Information Declaration Website", or present your residence card at savings counter in Japan Post Bank or Post Offices as soon as possible.
Finally, please kindly note that some bank account services may not be available until you complete this procedure.

Your kind cooperation is highly appreciated.

Regarding other language versions of notification and FAQs, please refer to the files below.

Choose your language Japanese Chinese(Traditional) Chinese(Simplified) Korean Tagalog Vietnamese Khmer Thai Spanish French Portuguese Nepali Sinhala Myanmar/Burmese

• 「在留カードを窓口にお持ちください」のメッセージをご覧になられたお客さまへ(New Window)
• Chinese(Traditional)(PDF/1.36MB)(New Window)
• Chinese(Simplified)(PDF/1.36MB)(New Window)
• Korean(PDF/1.44MB)(New Window)
• Tagalog(PDF/1.38MB)(New Window)
• Vietnamese(PDF/1.59MB)(New Window)
• Khmer(PDF/1.53MB)(New Window)
• Thai(PDF/1.49MB)(New Window)
• Spanish(PDF/1.47MB)(New Window)
• French(PDF/1.38MB)(New Window)
• Portuguese(PDF/1.39MB)(New Window)
• Nepali(PDF/1.62MB)(New Window)
• Sinhala(PDF/1.55MB)(New Window)
• Myanmar/Burmese(PDF/1.53MB)(New Window)

【Specimen】

■しかくATM transaction detail slip

ATM transaction detail slip

■しかくYucho Direct login screen

Yucho Direct login screen: Notice of Residence Card Submission

Yucho Direct login screen: Notice of Residence Card Submission. Expiration date will soon expire.

Yucho Direct login screen: Notice of Residence Card Submission. Expired.

■しかくYucho Direct transaction error screen

Yucho Direct transaction error screen

■しかくYucho Bankbook App