This page provides an explanation of payment requests for membership and Live revenue.

• Identity Verification Documents and Bank Registration
  • Registration for Overseas Residents
• About Payment Requests
  • Payment Request Notices
  • How to Make a Payment Request
  • Payment Cycle
  • Reflecting in "Requestable Amount"
  • Withholding Tax
  • Consumption Tax
  • Automatic Transfer After 180 Days
  • Waiver of Claim Rights
  • Frequently Asked Questions

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Registration for Overseas Residents

For the users residing outside of Japan, the Live revenue and Membership features are available to the residents of the United States (except California), Taiwan, South Korea, Hong Kong, Australia, Canada, Singapore, and Indonesia, by registering identity verification documents and PayPal accounts.

Conditions for Use

• Residing in the United States (excluding California), Taiwan, South Korea, Hong Kong, Australia, Canada, Singapore, or Indonesia
• Individual registration and meeting the conditions for general programs

Notices

• The payment request amount will be displayed in Japanese yen, but regardless of the country of residence, it will be transferred in US dollars.
• With regard to remuneration, withholding tax will be applied in Japan.
• Corporate use is not allowed.

Registration of Identity Verification Documents

Identity verification documents can be uploaded from the "My Page (Account Menu)" > "Revenue Management" > "For Overseas Residents" tab. Please upload images that confirm your name, address, and date of birth on a public document.

The following documents can be registered: ◯ Registerable Documents

• ID card (identity card with a photo)
• Driver's license

※(注記) Registerable documents are limited to documents issued in the United States (excluding California), Taiwan, South Korea, Hong Kong, Australia, Canada, Singapore, and Indonesia.

Registration of PayPal Account

You can register your PayPal account from the "My Page (Account Menu)" > "Revenue Management" > "For Overseas Residents" tab.

• Please register your own PayPal account.
• Your PayPal account must have completed identity verification procedures and have a registered bank account with PayPal.

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About Payment Requests

Payment Request Notices

• Payment requests are possible for amounts exceeding 1,500 yen.
• If the requested amount is less than 30,000 yen, a transfer fee of 500 yen will be charged. ※(注記) After January 10, 2021
• If you have registered as a "Non-Business Individual Entrepreneur," withholding tax will be applied. ※(注記) After January 10, 2021
• If you have registered a legal representative's bank account, withholding tax will be applied to the legal representative.
• If the registered account information is incorrect and a transfer cannot be made, a fee of 1,000 yen will be deducted from the payment requestable amount. PayPal transfers are excluded.
• Once a request is made, it cannot be canceled until it is transferred to your registered account, and you cannot make another payment request until then.

How to Make a Payment Request

1. Click on "Account Menu" > "Revenue Management" tab > "Payment Request / Request History" in the "Requestable Amount" section.
2. Check your bank account (once a payment request is made, account information cannot be modified until the transfer is made).
3. Upon completion of the payment request, you will receive an email with the scheduled transfer date.

※(注記) Before making a payment request, you need to complete bank account registration and identity verification document review.

Payment Cycle

• Payments are made on the 25th for the 5th of the month's revenue or on the 10th of the following month for the 20th of the month's revenue.
• For example, if you make a request on March 20 at 23:00(JST), the payment will be made on the following month's 10th.
• If the transfer date falls on a weekend or holiday, the payment will be made on the previous business day. The actual date and time of the transfer depend on the financial institution.
• Transfer results will be reflected on the request history screen on the following business day.
• If the transfer cannot be made, you will receive an email at the registered email address on the transfer date (in case the transfer date falls on a weekend or holiday, it will be on the following business day).
  (Note that this applies only for payments made after January 10, 2021)
• If the registered account information is incorrect or for any other reason, and a payment request is canceled after the transfer date, you should correct your bank account information and make another payment request.

Reflecting in "Requestable Amount"

For information on when the requestable amount will be reflected, please refer to the respective help pages.
"Membership"/"Live Revenue"

Withholding Tax

For payments of remuneration scheduled after January 10, 2021, users who have registered as "Non-Business Individual Entrepreneurs" and completed identity verification document registration will be subject to withholding tax. You can check the withholding tax amount from the payment request screen. ※(注記) After December 6, 2020
For more details on withholding tax, please refer to the following help page: About Withholding Tax

• For remuneration received before the start of withholding tax, there may be income tax and other taxes. For details on the necessity of filing a tax return, consult with a tax professional.
• You can check the payment amount from Moi at "Account Menu" > "Payment Request" > "Request History." The amount in "Request History" is the amount before transfer fees are deducted, so please confirm the actual transfer amount to your bank account and the content of the email ("[TwitCasting] Payment Request Received" subject line).

Consumption Tax

For requestable amounts until September 2023, the amounts include consumption tax.
From October onwards, the amounts will be determined based on the "Qualified Invoice Issuer" registration status. Please check here for more information.
※(注記) Revenue generated after October will include redeemable items received after October and live revenue bonus revenue.
Membership revenue includes consumption tax.

Automatic Transfer After 180 Days

After reflecting in the requestable amount and if there is no payment request within 180 days, and if the following conditions apply, the full amount of the requestable amount as of the beginning of the month will be automatically transferred to your specified bank account.

Conditions for Automatic Transfer

Business type is registered

No payment request within 180 days after reflecting in the requestable amount

Payment requestable amount is 1,500 yen or more

Identity verification document review is approved

Bank account is registered

No restrictions on the account

• Automatic transfers are created on the first of each month and will be paid on the 25th of the month. (During this time, bank account information cannot be modified.)
• If there is an issue with the specified bank account information or for some other reason and automatic transfer cannot be made, a fee of 1,000 yen will be deducted from the requestable amount. Subsequently, automatic transfers will be executed again on the following month.
• If the amount scheduled for automatic transfer is less than 30,000 yen, a transfer fee of 500 yen will be charged.
• Automatic transfers cannot be canceled or the date cannot be changed.

Waiver of Claim Rights

• Regardless of whether a payment request was made or not, if an account has become subject to an irreversible restriction or if you have left TwitCasting for some reason before the requestable amount is transferred, all claim rights to the requestable amount will be considered waived.
• If there is no payment request within 180 days after reflecting in the requestable amount and if automatic transfer cannot be made for some reason (including incorrect bank account information or unregistered bank account information), the claim rights to the requestable amount will be considered waived, and it will be removed from the requestable amount five years after the first automatic transfer date.

Frequently Asked Questions

Q. I can't click the payment request button.
A. Please check the following:

• Is the amount reflected in "Requestable Amount"? If the requestable amount is 0 yen, you cannot make a request. Check the time when each revenue is reflected in the requestable amount in the "Reflecting in 'Requestable Amount'" section above.
• If the payment request button is not working, try accessing TwitCasting (https://twitcasting.tv/) after logging in using a browser like Chrome.

Q. I made a payment request but haven't received the transfer.
A. Please check the following:

• Check if the registered bank account matches the confirmed bank account.
• Check if the registered bank account information is correct (especially the account type: checking or savings).
  • If the bank account information is incorrect, and cannot be transferred, an email will be sent automatically.
• Check if the application for identity verification documents was not rejected.

You can check from "Account Menu" > "Revenue Management Tab" > "Requestable Amount Section."

Q. The transfer wasn't made to my account on the transfer date.
A. The transfer is scheduled to be made to your specified account on the transfer date.
(Please note that if the transfer date falls on a weekend or holiday, the payment will be made on the previous business day.)

However, the exact timing of the transfer depends on the processing time at the bank, and we cannot provide the specific transfer time.

For inquiries, please log in to the account for which you made the request and contact us using the following form.
Contact Form