Support | Sphinx

Sphinx Support Overview

Executive summary: there is free community support (go ask around), and there is paid-for enterprise support. So you can build a DIY solution, or hire us to do something for you. And we will attend to your bug reports in any case, but with enterprise support, that is somewhat quicker. Oh, and support revenues are exactly what lets us keep the project running and add cool new features.

Community Support for Sphinx Search

Through the Community and Resources portals Sphinx actively fosters user discussions and provides an information hub for the casual user to the experienced developer. Upon exploring these resources one will find current documentation, user-forums, recorded/scheduled technical webinars and those whose applications are Powered-by Sphinx.

Sphinx Enterprise Support

For users or companies that require enterprise-grade technical support that scales with the size and complexity of their Sphinx installation(s), we created Sphinx Enterprise Support. This four-tiered, simple, and cost effective support program is delivered directly from the engineers and developers who create and maintain Sphinx Search. The Sphinx team, from years of search, data-centric, and hi-load application development, is equipped to provide the essential knowledge and results necessary to deploy and maintain business-critical applications. At a fraction of the cost of other enterprise and open source search alternatives.

Enterprise Support Benefits

  • No limits - Unlimited support incidents and resolution management. No question is too large, and no issue too small.
  • Talk to a Real-Person – or form a direct connection to your Sphinx Support engineer via email, instant messaging or the over the phone. As well as the ability to log questions and track resolutions via the Sphinx CRM.
  • Who are you going to call? – Sphinx of course... every issue is an emergency especially when one is managing customer facing applications or enterprise installations. So prepare yourself, to expect a personal, quick, and intelligent response enabling faster resolutions to enterprise level problems.
  • Preventative Medicine – People typically go to a doctor when they are sick, have a Sphinx Engineer provide your installation with a quarterly check-up. Think of it as preventative care ensuring ones application runs smoothly quarter-after-quarter and year-are-year.
  • Eliminate the uncertainty of Open Source – rest soundly by knowing that you have unlimited prioritized bug and hot fixes. In other-words, if there is an infestation or just one nasty bug, our Engineers posess the expertise to eradicate such problems.
  • Save your Money - Sphinx Enterprise Support plans start at 1,499.99 USD per server and year and scale up with your level of need and use. Furthermore, Sphinx is architected to conserve server space and load, which will decrease your hardware expenditure when compared to Java or DBMS search solutions. Therefore, spend those 10s, 100s, if not millions of dollars on something else that requires that sort of strategic expenditure, like a boat or new employee.

How to Purchase

Please contact us directly and let us know you are interested in exploring our Enterprise Support options. Our staff will work with you with to answer any questions you may have and help you determine what level best suit your needs.

For more information see our support matrix page or contact us.

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