Global Sourcing & Technology Transactions

• Advised Blue Cross & Blue Shield of Rhode Island in a business process function outsourcing transaction with Transaction Applications Group (a Dell, Inc. affiliate later sold to NTT Data).
• Handled negotiation and execution of a 1ドル.7 billion outsourcing transaction that will transform how a client health insurance company does business and will save it 100ドル million per year over a seven-year term.
• Represented leading health insurance company in connection with a critical business process outsourcing transaction involving claims; data, provider and infrastructure operations; payment integrity; contact center; Medicare; and pharmacy services.
• Helped Inova Health Care Services close a facilities management transaction with ABM Healthcare Support Services, Inc., covering facilities management services for critical facilities and negotiating new performance standards.

• Negotiated nine-year, roughly 100ドル million master services agreement for a client insurance company with a consultancy services company to take over certain IT functions previously managed by our client.
• Represented leading insurance company in a strategic transaction to transition its "on premised" licensed Microsoft and other third-party functionality for U.S. employees and related data to Microsoft’s cloud-based Office 365 service.
• Supported insurance company in connection with a software license for a new claims processing system and a services agreement with a system integrator for that solution.

• Advised the Washington Metropolitan Area Transit Authority (WMATA) on a strategic P3 outsourcing transaction involving rail and station operations and maintenance for WMATA’s new Silver Line.
• Advised City of Minneapolis regarding large-scale potential outsourcing of all major infrastructure and application support functions, developed delivery and sourcing strategies, and handled RFP preparation and competitive procurement down-selection process.
• Advised the Wyoming Department of Transportation in the procurement and implementation of an upgrade to an ERP system in addition to the sourcing of hosting operations for its ERP platform.
• Advised major U.S. city in procurement and integration of a new e911 system for its police and fire departments. We are developing service scope, performance terms and negotiating supplier agreements.

• Served as the transactional lead counsel on two, second-generation outsourcings for a public utility client, including a multitower ITO and a multitower BPO, with different suppliers.
• Assisted public utility client on four ITOs and BPOs involving the transition and support of a new ERP system, RFP preparation, supplier solutions, proposal evaluation, BAFO preparation and contract package negotiation.
• Completed cybersecurity assessment as part of our client utility company’s annual report to its board of directors on the state of cybersecurity within the organization.

• Provided ValueChain consulting to a drug development company on the insourcing of a data center, server management, network and telecommunication services from IBM.
• Advised pharmaceutical company on the renegotiation of its global finance and accounting services deal. The deal brings three legacy contracts concluded between the client and supplier over five years.
• Advised global biopharmaceutical company on its divestiture of a leading drug to a global pharmaceutical developer, manufacturer and distributor and negotiated the transaction, which involved provision of interim transition services.

• Advised American Express regarding its OptBlue program under which it outsources merchant acquiring, processing and customer service functions to large processors in the U.S. and Canada, and structured and negotiated related transactions.
• Represented ZB, N.A., negotiating all terms of a new agreement with First Data Corporation covering credit card processing and production output services for all credit cards issued by ZB and its subsidiary banks.
• Advised Paladin on creating and negotiating standard core vendor service agreements and terms to serve the Golden Contract Coalition, a group of financial institutions teaming together to negotiate better terms from core vendors.
• Served as worldwide financial services holding company’s lead counsel, negotiating a global outsourcing services agreement with Verizon and two discreet statements of work for managed network and managed security services.
• Served as the strategic adviser to a global financial services firm on cutting-edge outsourcing and technology transactions involving managed mobility offering, international archiving services, and help desk services as part of a cost-savings initiative.
• Advised leading global banking and investment firm in a global facilities management outsourcing transaction involving over 100ドル million per year in services in all regions in which it operates (Americas, EMEA and APAC).
• Advised leading global financial services firm in a complex, large-scale, potential outsourcing of unified communications functionality involving more than 265,000 users in more than 60 countries.
• Assisted professional services firm in negotiating a vendor agreement to provide tax and statutory accounting for its client’s corporate entities in more than 80 countries worldwide.
• Renegotiated consumer financial services company’s supplier relationship with First Data for credit card account processing and production services to update and extend the relationship through 2032.
• Advised U.S. bank holding company on a license, implementation and maintenance deal to replace its legacy core banking solution with TCS’s proprietary and state-of-the-art BaNCS product.

• Provided advice and handled negotiations for a world-leading educational institution regarding a series of strategic transactions with IBM involving Watson, smart campuses and IT outsourcings.
• Represented private nonprofit educational testing and assessment organization in a new 10-year supply chain outsourcing contract. Helped the client design and negotiate the contract to improve service and pricing.
• Assisted educational client with a strategic joint venture for the development and operation of a technology platform that will be used to support core business operations.

• Advised connectivity solutions company on global outsourcing transactions for infrastructure, network, service desk, applications and security, including strategy, suppliers, organizational change management and service integration.
• Assisted media conglomerate with evaluating proposals from IBM, Microsoft and Tata Consultancy Services for a global transition to outsourced hosted email services and negotiated the contract with the selected supplier.

• Assisted food and beverage distribution sector client in renegotiating its primary strategic IT infrastructure relationship to streamline its delivery model and reduce operating costs.
• Advised on the restructuring and renegotiating of Royal Ahold’s IT outsourcing contract with a new seven-year contract. The new contract substantially revised the technical solution with improvements in service delivery.
• Advised international supermarket chain on the conversion of existing staff augmentation agreement for infrastructure support to a managed services agreement.

• Represented retail company in a full scope IT outsourcing, including data center, network (voice and data), end-user computing, store support, web hosting, applications development and maintenance services.
• Represented retailer in the renegotiation of an existing outsourcing contract with EDS to provide mainframe support, midrange and Teradata computing platforms, storage management, print and report distribution, and network management.
• Advised electronics retailer on a number of areas relating to outsourcing and technology, including a scoping and cost analysis for IT services.

Touted for having "strategy and structure that really facilitates transactions in this space . . . and the capacity and resources to deliver on complex transactions" in Chambers USA client quote.