How was your experience? CX in government.
Register to download
By Nicola Dawkins-Lyn
Vice President, Public Health, Informatics, Research, Survey, and Technical Assistance Lead
Nicola Dawkins-Lyn's Recent Articles
Human-centered design is key to successful organizational transformation
Digital government has taken center stage in the past year. From filling out census data and registering to vote to signing up for COVID-19 vaccines and filing their taxes, Americans are at home, online, and going digital with their government services.
For this reason, there has never been a more critical time for federal, state, and local agencies to double down on customer experience. But how? What’s the best way to deliver faster, better digital services that meet—and even exceed—citizen expectations? Download this collection for expert CX/UX insights on topics such as:
- Voice of the Customer (VoC) and IT modernization.
- The magic that happens when CX and UX teams collaborate.
- How to jumpstart the CX improvement process.
- The role of human-centered design in organizational transformation.
Go to ICF
Meet the author
-
Nicola Dawkins-Lyn, Vice President, Public Health, Informatics, Research, Survey, and Technical Assistance Lead
Nicola is a behavior change expert with more than 30 years of experience helping clients effectively promote positive health outcomes. View bio
Discover how we drive IT modernization for federal agencies.