Email Questions
Here are some quick answers to the most commonly asked questions about email.
TOP QUESTIONS
How do I change my email address?
Log in to the Control Center then go to the
admin tab page and use the
new e-mail address link.
After you have updated your email, press the
button to save your changes.
Remember to use your new email address the next time you log in!
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Email Questions
Why am I not receiving email from your service?
FreeFind sends out its email immediately - before the
next web page is shown. If you are not receiving email
it could be due to one of the following reasons:
- It's just taking longer than expected to arrive,
- You are receiving it, but your email program is placing it in a unexpected folder, or
- Your ISP is filtering the email, preventing it from getting to you.
- For 1, there is nothing to do but wait. Typically email arrives within a few minutes after it was sent. In some cases it can take an hour or more. Pacific Bell (PacBell) has been having a lot of problems with very slow email delivery, sometimes taking over a day to deliver! Be patient.
- For 2, if your email gets filtered into different folders, check all the folders to make sure it wasn't mis-filtered by mistake.
- For 3, ask your ISP if they filter any types of email. If so, get an exact description of the filters they have in place. There is no reason mail from us should be filtered, so if you discover that an ISP is filtering our email please let us know.
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Email Questions
Zero pages were found on my site. Why?
There are a number of reasons this might happen.
For more information look at the topic
Too Few Pages Indexed.
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Email Questions
Only one page was found on my site. What happened?
There are a number of reasons this might happen.
For more information look at the topic
Too Few Pages Indexed.
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Email Questions
Help! I'm getting too many emails!
This is probably due to having instructed our spider to index your site every day.
To have your site spidered less frequently - or to turn off automatic spidering altogether -
go to the Control Center and log
in to your account. Then go to the
build index page
page and use the schedule re-indexing link.
To turn it off completely, select "only when I request it" under the "try to index my site" selection.
After you have adjusted the schedule as desired, press the
button to save your changes.
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Email Questions
MORE QUESTIONS
Can I get a copy of my signup email?
Yes. Use
this page
to get a copy of your signup email.
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Email Questions
Can I turn off the reports that are being mailed to me?
Yes.
First log in to the Control Center then go to the
reports
page and use the report email setting link.
When the next page appears, uncheck the checkbox and press the
button.
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Email Questions
Can I turn off the spider messages that are emailed to me?
Yes.
First log in to the Control Center then go to the
reports
page and use the schedule re-indexing link.
When the next page appears, uncheck the checkbox and press the
button.
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Email Questions