Dispute, report, or cancel a payment
You can dispute unauthorized Google Pay transactions and cancel certain payments.
Step 1: Check if the payment went through
- You can't dispute a payment until it’s finished.
- The amount shown for payments that are still going through might change.
- When you stop a payment, it might take a some time before you get your money back.
Step 2: Check if someone you know made the payment
If someone in your family or a friend used your Google Account or your payment method, go to the relevant section below.
Cancel a Google purchaseImportant: This is for people, not businesses. For Google Pay for businesses, check the Payments Center Help Center.
- Cancel a Google Play payment
- Request a YouTube refund
- For other Google products, go to the Help Center
Important: When you stop a subscription, you won't get the money back for payments you already made. You can't change your mind about stopping a subscription, but you can always sign up again.
Step 3: Dispute a payment you didn't make
Dispute a payment for Google productsIf you think someone made a Google Pay or YouTube payment that you didn't know about, you can say "no" to the payment. Learn how to report a problem.
Dispute a payment you don’t recognize in the Google Pay app or on the Google Pay website
If you find a payment that you don't recognize, contact you bank or the store where the payment was made.