Troubleshooting Redis Enterprise Software

Resources for troubleshooting Redis Enterprise Software

General troubleshooting

For general troubleshooting, see:

• Create a support package to gather information about the cluster, nodes, and databases to help debug issues

• Logging

• rladmin status command, which displays the current status of nodes, databases, database endpoints, and shards on the cluster

• rlcheck utility, which runs various tests to check node health and reports any discovered issues

• Troubleshooting pocket guide

Troubleshooting by topic

For troubleshooting specific issues, see:

• Database connectivity troubleshooting

• Latency troubleshooting

• Replica Of repeatedly fails

• CRDT INFO for troubleshooting Active-Active databases

Knowledge base

The Redis Software knowledge base provides additional guides and troubleshooting resources.

• Uploading Support Packages & Cluster Health Analysis

• Tools for Identifying Failures in Clusters

• Troubleshooting TLS Failures

• Troubleshooting TLS Connection Failures Caused by Certificate Expiration

• Diagnosing and Resolving Endpoint Flapping in Redis Software

• See Troubleshooting Redis Software for more troubleshooting guides.

Contact support

If initial troubleshooting doesn't resolve the issue, you can contact support for additional help.