Password Reset email issue

Question

I have been sent an email from a customer this morning. The password reset email has a link which doesn't work. The hyperlink to the page is not there. Where do I find this in Magento 1.9 to rectify the issue?

• andyjv: Is the link not in the email, or does the link lead to a blank page, or does it lead to a 404?
• M.Greenwood: There is a button on the email which should link to the webpage to reset the password. However, the button hasn't been hyperlinked. Meaning customers are unable to click.

Answer 1

Check your email templates. By default, email templates are under System > Transactional Emails. Normally the password reset email shouldn't be there, but check if a module put one there.

Then check app/locale/en_US/template/email/account_password_reset_confirmation.html. That file should look like this:

{{template config_path="design/email/header"}}
{{inlinecss file="email-inline.css"}}
<table cellpadding="0" cellspacing="0" border="0">
<tr>
 <td class="action-content">
 <h1>{{htmlescape var=$customer.name}},</h1>
 <p>There was recently a request to change the password for your account.</p>
 <p>If you requested this password change, please reset your password here:</p>
 <table cellspacing="0" cellpadding="0" class="action-button" >
 <tr>
 <td>
 <a href="{{store url="customer/account/resetpassword/" _query_id=$customer.id _query_token=$customer.rp_token}}"><span>Reset Password</span></a>
 </td>
 </tr>
 </table>
 <p>If you did not make this request, you can ignore this message and your password will remain the same.</p>
 </td>
</tr>
</table>
{{template config_path="design/email/footer"}}

Also check app/design/frontend/{your_package}/{your_theme}/locale/en_US/ and see if there is a template/email folder overriding email templates.

• Gem: My issue, password reset mail working but it takes a long time to the sent customer, once customer received its shows, reset password link expired. How can i solve this issue?