Unable to submit your request Magento Contact Form Error

Question 1

I keep getting this error when trying to submit my contact form: "Unable to submit your request. Please, try again later"

I'm using default Magento contact form.

Does anyone know where to start with this? It was working a few days ago and now it's not.

I've also been having issues with sales emails sending.

Thanks in advance.

In the example below I tried to go to an order and click "send email" then I tired to fill out the contact form on the front end...

# root path of bitnami installation replaced with [root]
2013年08月23日T11:06:05+00:00 ERR (3): 
exception 'Zend_Mail_Transport_Exception' with message 'Unable to send mail. ' in [root]/lib/Zend/Mail/Transport/Sendmail.php:137
Stack trace:
#0 [root]/lib/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
#1 [root]/lib/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#2 [root]/app/code/core/Mage/Core/Model/Email/Template.php(454): Zend_Mail->send()
#3 [root]/app/code/core/Mage/Core/Model/Email/Template.php(506): Mage_Core_Model_Email_Template->send(Array, Array, Array)
#4 [root]/app/code/core/Mage/Core/Model/Email/Template/Mailer.php(79): Mage_Core_Model_Email_Template->sendTransactional('sales_email_ord...', 'sales', Array, Array, Array, '1')
#5 [root]/app/code/core/Mage/Sales/Model/Order.php(1321): Mage_Core_Model_Email_Template_Mailer->send()
#6 [root]/app/code/core/Mage/Adminhtml/controllers/Sales/OrderController.php(130): Mage_Sales_Model_Order->sendNewOrderEmail()
#7 [root]/app/code/core/Mage/Core/Controller/Varien/Action.php(419): Mage_Adminhtml_Sales_OrderController->emailAction()
#8 [root]/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('email')
#9 [root]/app/code/core/Mage/Core/Controller/Varien/Front.php(176): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#10 [root]/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch()
#11 [root]/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#12 [root]/index.php(87): Mage::run('', 'store')
#13 {main}
2013年08月23日T11:07:48+00:00 ERR (3): 
exception 'Zend_Mail_Transport_Exception' with message 'Unable to send mail. ' in [root]/lib/Zend/Mail/Transport/Sendmail.php:137
Stack trace:
#0 [root]/lib/Zend/Mail/Transport/Abstract.php(348): Zend_Mail_Transport_Sendmail->_sendMail()
#1 [root]/lib/Zend/Mail.php(1194): Zend_Mail_Transport_Abstract->send(Object(Zend_Mail))
#2 [root]/app/code/core/Mage/Core/Model/Email/Template.php(454): Zend_Mail->send()
#3 [root]/app/code/core/Mage/Core/Model/Email/Template.php(506): Mage_Core_Model_Email_Template->send('christinarule@g...', NULL, Array)
#4 [root]/app/code/core/Mage/Contacts/controllers/IndexController.php(104): Mage_Core_Model_Email_Template->sendTransactional('contacts_email_...', 'custom2', 'example@g...', NULL, Array)
#5 [root]/app/code/core/Mage/Core/Controller/Varien/Action.php(419): Mage_Contacts_IndexController->postAction()
#6 [root]/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('post')
#7 [root]/app/code/core/Mage/Core/Controller/Varien/Front.php(176): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#8 [root]/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch()
#9 [root]/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#10 [root]/index.php(87): Mage::run('', 'store')
#11 {main}

Question 2

which error? ^^

Question 3

Please share the error and at least the extension you're using for the contact form (default Magento I guess?)

Question 4

@Fabian Blechschmidt sorry I forgot to include. The error is "Unable to submit your request. Please, try again later"

Question 5

@Sander Mangel sorry added above. Using default.

Question 6

turn on the logging (system->configuration->developer->log settings), then try again. You should see your error in var/log/exception.log or var/log/system.log. If the error message does not help you, post it in the question.

Question 7

To expand on Marius his answer, if it's the mail server I suggest contacting the hosting company to set up a mailing server on your server or use Aschroder's SMTP extension to configure a SMTP connection

Question 8

we do have that extension installed. Would I also need to contact our hosting company and have them set something else up?

Question 9

If you already have this extension running, can you check if the SMTP server you're connecting to is still available? For example by using outlook to send an email via this SMTP server

Question 10

@Christina - I was about to suggest this too based on the error log. The bitnmai stack and filepaths makes me think it might be on AWS though? If it's on AWS you might want to look at SES aws.amazon.com/ses - I've used that before with Ashley Shroder's extension on a Magento site and it works fine.

Question 11

@sander-mangel great idea! I did test this an the SMTP is working correctly on my Apple Mail. It is a 'at'bellsouth.net account I don't know if that has anything to do with it? It was working before with the exact email so this is puzzling.

Question 12

@McNab We are hosting on an amazon server. Is the service you're talking about an additional fee?

Question 13

I had this exact same problem and error message. I also had the excellent SMTP Pro installed.

When I ran the SMTP self test via admin it sent the email successfully but still gave me a red error response. Also it would fail when sending an enquiry via the contact form.

For me, the problem was a conflict with the Ebizmarts MageMonkey extension.

According to the aschroder_smtppro.log

2014年10月10日T00:09:57+00:00 DEBUG (7): Running SMTP Pro Self Test
2014年10月10日T00:09:57+00:00 DEBUG (7): Checking config re-writes have not clashed.
2014年10月10日T00:09:57+00:00 DEBUG (7): Detected overwrite conflict: Ebizmarts_Mandrill_Model_Email_Template
2014年10月10日T00:09:57+00:00 DEBUG (7): Using Google Apps/Gmail Transport.
2014年10月10日T00:09:57+00:00 DEBUG (7): Skipping raw connection test for non-SMTP options.
2014年10月10日T00:09:57+00:00 DEBUG (7): Actual email sending test...
2014年10月10日T00:09:57+00:00 DEBUG (7): Zend_Mail Object

As we aren't even using the Mandrill component of MageMonkey, removing the Ebizmarts_Mandrill.xml from /app/etc/modules resolved this conflict and now everything is working as expected.

Question 14

The answer is simple. You don't have a mail server configured, or you are not linked correctly.
Or your e-mail template is wrong. If you have changed the e-mail template for the contact form try with the default one. If that works check the differences between the default one and yours.
[EDIT] The exception is thrown if something gors wrong in Zend_Mail_Transport_Sendmail::_sendMail() around these lines:

$result = mail(
 $this->recipients,
 $this->_mail->getSubject(),
 $this->body,
 $this->header,
 $this->parameters);

IF you say the template file is there then the problem is with the mail server. Try to log the values in the code above, and "manually" test the mail function with the values you log and with other test values. This way you can see of the values are wrong or the mail server has a problem.

Question 15

thanks so much. It says I am using "default template from local" where can I view this to confirm it's there and in the right order?

Question 16

@ChristinaRule. It should be in app/locale/{lang_ISO}/template/email/contact_form.html

Question 17

Yup it's there all right....mhhh so this makes me think it's either something with our Amazon server or something with the @bellsouth.net

Question 18

@ChristinaRule. I've added some more info on the error. It's not really an answer but should help you debug the issue.

Question 19

thanks so much. I just tried a gmail address and that isn't working either. Would it be a mail server issue or is it possible it's something with the actual amazon server? This is so crazy it's taken this long to make a form work! Thanks for all your help @Marius

Sander Mangel 37.6k5 gold badges81 silver badges149 bronze badges · Answer 1 · 2013-08-23 11:34:52Z

4

To expand on Marius his answer, if it's the mail server I suggest contacting the hosting company to set up a mailing server on your server or use Aschroder's SMTP extension to configure a SMTP connection

Share

Improve this answer

answered Aug 23, 2013 at 11:34

Sander Mangel's user avatar

Sander Mangel

37.6k5 gold badges81 silver badges149 bronze badges

14

we do have that extension installed. Would I also need to contact our hosting company and have them set something else up?

Christina Rule
– Christina Rule

2013年08月23日 11:49:26 +00:00
Commented Aug 23, 2013 at 11:49
If you already have this extension running, can you check if the SMTP server you're connecting to is still available? For example by using outlook to send an email via this SMTP server

Sander Mangel
– Sander Mangel

2013年08月23日 11:51:54 +00:00
Commented Aug 23, 2013 at 11:51
@Christina - I was about to suggest this too based on the error log. The bitnmai stack and filepaths makes me think it might be on AWS though? If it's on AWS you might want to look at SES aws.amazon.com/ses - I've used that before with Ashley Shroder's extension on a Magento site and it works fine.

McNab
– McNab

2013年08月23日 12:06:29 +00:00
Commented Aug 23, 2013 at 12:06
@sander-mangel great idea! I did test this an the SMTP is working correctly on my Apple Mail. It is a 'at'bellsouth.net account I don't know if that has anything to do with it? It was working before with the exact email so this is puzzling.

Christina Rule
– Christina Rule

2013年08月23日 13:13:20 +00:00
Commented Aug 23, 2013 at 13:13
@McNab We are hosting on an amazon server. Is the service you're talking about an additional fee?

Christina Rule
– Christina Rule

2013年08月23日 13:14:00 +00:00
Commented Aug 23, 2013 at 13:14

| Show 9 more comments

user3251328 2282 silver badges7 bronze badges · Answer 2 · 2014-10-10 00:35:48Z

I had this exact same problem and error message. I also had the excellent SMTP Pro installed.

When I ran the SMTP self test via admin it sent the email successfully but still gave me a red error response. Also it would fail when sending an enquiry via the contact form.

For me, the problem was a conflict with the Ebizmarts MageMonkey extension.

According to the aschroder_smtppro.log

2014年10月10日T00:09:57+00:00 DEBUG (7): Running SMTP Pro Self Test
2014年10月10日T00:09:57+00:00 DEBUG (7): Checking config re-writes have not clashed.
2014年10月10日T00:09:57+00:00 DEBUG (7): Detected overwrite conflict: Ebizmarts_Mandrill_Model_Email_Template
2014年10月10日T00:09:57+00:00 DEBUG (7): Using Google Apps/Gmail Transport.
2014年10月10日T00:09:57+00:00 DEBUG (7): Skipping raw connection test for non-SMTP options.
2014年10月10日T00:09:57+00:00 DEBUG (7): Actual email sending test...
2014年10月10日T00:09:57+00:00 DEBUG (7): Zend_Mail Object

As we aren't even using the Mandrill component of MageMonkey, removing the Ebizmarts_Mandrill.xml from /app/etc/modules resolved this conflict and now everything is working as expected.

Marius 199k55 gold badges431 silver badges837 bronze badges · Answer 3 · 2013-08-23 11:19:15Z

The answer is simple. You don't have a mail server configured, or you are not linked correctly.
Or your e-mail template is wrong. If you have changed the e-mail template for the contact form try with the default one. If that works check the differences between the default one and yours.
[EDIT] The exception is thrown if something gors wrong in Zend_Mail_Transport_Sendmail::_sendMail() around these lines:

$result = mail(
 $this->recipients,
 $this->_mail->getSubject(),
 $this->body,
 $this->header,
 $this->parameters);

IF you say the template file is there then the problem is with the mail server. Try to log the values in the code above, and "manually" test the mail function with the values you log and with other test values. This way you can see of the values are wrong or the mail server has a problem.

thanks so much. It says I am using "default template from local" where can I view this to confirm it's there and in the right order?
@ChristinaRule. It should be in app/locale/{lang_ISO}/template/email/contact_form.html
Yup it's there all right....mhhh so this makes me think it's either something with our Amazon server or something with the @bellsouth.net
@ChristinaRule. I've added some more info on the error. It's not really an answer but should help you debug the issue.
thanks so much. I just tried a gmail address and that isn't working either. Would it be a mail server issue or is it possible it's something with the actual amazon server? This is so crazy it's taken this long to make a form work! Thanks for all your help @Marius

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