Magento Cloud Environment Showing 502 Bad Gateway for Frontend and Backend

Question

I'm experiencing a persistent "502 Bad Gateway" error on my Magento Cloud environment. Both the storefront and the Magento Admin panel are displaying this error, making the environment completely inaccessible.

Any insights or troubleshooting workflows specific to Magento Cloud would be highly appreciated.

Thank you!

Answer 1

Assuming your environment is an Integration instance. As Adobe Commerce provides limited resources for the Integration environment, which can sometimes lead to performance issues or timeouts which were not in the case staging and production.

To resolve a 502 Bad Gateway error, first ensure that all required services (like Apache/Nginx, PHP, MySQL) are running correctly. Sometimes, this error occurs due to a full disk or if the MySQL service crashes (e.g., "MySQL server has gone away"). To debug the issue:

Try making a code change and run git add and git commit.

Then check the Adobe Commerce (Magento) Cloud console logs.

If the deployment fails, the logs will provide details about the specific error causing the 502 timeout.

This will help you identify whether it's a backend service issue, resource exhaustion, or a code-related deployment problem.

• Sheshadri Ahankari: Graziti As I am also facing same problem after upgrading Adobe to 2.4.7-p7.. only integration env throwing 502 intermittently, however after refresh it start working. Anup have you got any clue?