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Merge pull request #2668 from arduino/karlsoderby/add-linux-note-flasher
[PXCT-1499] Add instructions for fixing qcserial issue on linux (arduino-flasher-cli)
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‎content/hardware/02.uno/boards/uno-q/tutorials/04.update-image/update-image.md‎

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@@ -52,6 +52,21 @@ You should see something like:
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This means it is working, and we can proceed to [flashing the board](#flash-image-to-the-board).
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#### Windows
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Navigate to the unzipped folder (e.g. `arduino-flasher-cli-x.x.x-darwin-arm64`), and run the following command:
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```
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arduino-flasher-cli
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```
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A new window should appear, prompting you to install the driver. Install it, and run `arduino-flasher-cli` again in the terminal.
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![Output from testing tool (Windows)](assets/windows.png)
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This means it is working, and we can proceed to [flashing the board](#flash-image-to-the-board).
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#### Linux
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Navigate to the unzipped folder (e.g. `arduino-flasher-cli-x.x.x-darwin-arm64`), and run the following command:
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This means it is working, and we can proceed to [flashing the board](#flash-image-to-the-board).
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#### Windows
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***Note: in some Linux systems, the `arduino-flasher-cli` could exit with an error right before flashing. This may occur if the kernel module `qcserial` is loaded. A workaround solution to fix this is in place (see section below).***
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Navigate to the unzipped folder (e.g. `arduino-flasher-cli-x.x.x-darwin-arm64`), and run the following command:
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#### Fixing `qcserial` Issue (Linux Only)
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Open a terminal, and check if `qcserial` is present by running `lsmod | grep qcse`
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If present, it will return:
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```
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arduino-flasher-cli
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> lsmod | grep qcse
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qcserial 24576 0
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usb_wwan 24576 1 qcserial
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usbserial 69632 2 qcserial,usb_wwan
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```
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A new window should appear, prompting you to install the driver. Install it, and run `arduino-flasher-cli` again in the terminal.
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Then, check if `qcserial` is locking the serial port `ttyUSB0`, by running `sudo dmesg`:
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![Output from testing tool (Windows)](assets/windows.png)
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```
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> sudo dmesg
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[31633.372270] qcserial ttyUSB0: Qualcomm USB modem converter now disconnected from ttyUSB0
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[31633.372308] qcserial 3-3:1.0: device disconnected
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```
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This means it is working, and we can proceed to [flashing the board](#flash-image-to-the-board).
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This issue can be fixed by disabling (or blacklisting), the `qcserial` kernel module on the Linux system.
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1. Create or edit a configuration file named `blacklist-modem.conf` inside the `/etc/modprobe.d/` directory:
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```sh
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sudo nano /etc/modprobe.d/blacklist-modem.conf
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```
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2. Inside this file, we need to blacklist the `qcserial` module:
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```sh
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blacklist qcserial
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```
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3. Save the file and restart the system for the configuration to take effect.
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## Preparing the Hardware
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![Short the two pins](assets/flash-uno-q.png)
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3. Do **not** connect the board to the computer yet. This will need to be timed in the next step.
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## Flash Image to the Board
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In this step, we will upload the new image to the board using the Arduino Flasher CLI.
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1. Open a terminal and navigate to the directory where you unzipped the Arduino Flasher CLI (normally `/Downloads`).
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2. Type the following command in the terminal: `./arduino-flasher-cli flash latest`**but do not press Enter yet**
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3. **Connect the board to the computer**, and press **Enter** to run the command **during the boot animations** on the LED matrix (immediately after plugging in). You only need the jumper to force recovery at plug-in; **you may remove it after you run the command**.
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1. Connect the board to your computer, using a USB-C® type cable.
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2. Open a terminal and navigate to the directory where you unzipped the Arduino Flasher CLI (normally `cd /Downloads`).
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3. Run the following command inthe terminal: `./arduino-flasher-cli flash latest`.
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4. A download sequence will begin (the image is >1 GB). Once the download is complete, it will flash the board with the new image. **Please note:** this will take several minutes. Do **not** disconnect the USB cable during this process.
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5. Once flashing completes and the tool reports success, **power-cycle** the board (unplug and re-plug USB) so it boots the new OS. (Ensure the jumper is removed before the power-cycle.)
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5. Once flashing completes and the tool reports success, **power-cycle** the board (unplug and re-plug USB) so it boots the new OS.
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***It is important to run the flashing command ONLY when the board is booting up; it does not work once the OS has finished booting.***
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The steps above are summarized inthe graphic below:
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![Flashing the UNO Q](assets/flashing-tool.gif)
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## Troubleshooting
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