Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for
Show only | Search instead for
Did you mean:

Fitbit One will not sync following Android app update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-30-2023 18:48 - last edited on ‎11-03-2023 12:40 by Fitbit Moderator

Jogger
5 1 3

‎09-30-2023 18:48 - last edited on ‎11-03-2023 12:40 by Fitbit Moderator

A few days ago I noticed that the Fitbit app on my Android phone had been updated. Following this update, my One tracker has not been able to sync. I also have a Charge 3 watch and it appears to sync with no problems. What happened? Please advise.

Moderator edit: format.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

Jogger
5 1 3

‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

My One tracker has not synced in well over nine days, since the phone app update. Is there any way to recover the use of the One tracker?

Best Answer
5 REPLIES 5

‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

Jogger
5 1 3

‎10-06-2023 19:59 - edited ‎10-06-2023 20:01

My One tracker has not synced in well over nine days, since the phone app update. Is there any way to recover the use of the One tracker?

Best Answer

‎10-09-2023 18:57

Jogger
1 0 2

‎10-09-2023 18:57

Same here, my one tracker wouldn't sync with new update.

Best Answer

‎10-09-2023 19:37

Jogger
5 1 3

‎10-09-2023 19:37

My One tracker has not been able to synch for 12 days now. And still no reply from Fitbit tech support. Very frustrating.

Best Answer

‎10-10-2023 02:21

Runner
52 2 42

‎10-10-2023 02:21

Have you tried resetting your One?

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10 to12 seconds.
  4. Remove your tracker from the charging cable and press its button until the screen turns on.
Best Answer

‎10-10-2023 11:38

Jogger
5 1 3

‎10-10-2023 11:38

My One tracker is syncing once again. Thank you!

Best Answer
0 Votes

AltStyle によって変換されたページ (->オリジナル) /