My Fitbit one has stopped recording my sleep and my steps has gone haywire

Moderator Edit: Clarified subject

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Hello @moirs and welcome to the Community. Please try restarting your One. These are the steps from the One manual:

1. Plug your charging cable into a power source -- computer or USB charging block
2. Plug your One into the charging cable, making sure the contacts are touching
3. Hold down the tracker's button for 10-12 seconds
4. Remove the tracker from the charging cable and hold the button until the screen turns on

If this doesn't fix things for you, then I suspect your tracker has failed. It is Fitbit's oldest model still in use, but these devices do fail over time.

I also moved your post to the One forum, a better fit for your issue.

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My Fitbit One stopped syncing about 9 pm EST, i have another one and it is also not syncing. Oddly enough last night I received a "congratulations" on being a 10 year member of Fitbit. Seems to me they have done something to stop supporting them or it is a computer glitch which has happened before. My display disappeared about 6 months ago or so. I could see the display as long as it was plugged in. When this happened I tried both of them and had the same issue. I love my One and do not want to change to the others. I do not want a watch or something I have to carry with me. This really disappoints me. 😞

I do not think it is an accident that all of ours stopped last night!

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It is very strange how none of them are working, since they changed the layout it has not been working properly.
Sent from my iPhone

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Yes, I am hoping for a software glitch, but I am thinking they have stopped the "One" from working. I wish they had something similar, I am not thrilled with the idea of a watch because I rarely have on a watch. I am going to give it a few more days and hope for the best. I am continuing to wear it in hopes all my steps will magically appear!

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I have thought about deleting the app and reinstalling it in the hope it will sort it self out, my steps work but they have gone a bit haywire and it is not recording my sleep
Sent from my iPhone

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