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track exercise

‎07-13-2018 02:34

Jogger
4 0 1

‎07-13-2018 02:34

Help!! My app hasn't shown my walks in track exercise since 1/7/18. I've tried switching it off etc but no joy. Does anyone know what I can do?

Many thanks.

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‎07-13-2018 04:56

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Cross-Country Runner
1147 60 1198

‎07-13-2018 04:56

Hello @boyley, how are you tracking your walks? Through the app or with automated tracking on the FitBit device itself?

Karolien | The Netherlands

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‎07-13-2018 05:26

Jogger
4 0 1

‎07-13-2018 05:26

Hello

Through the Fitbit device and then it syncs the info to the dashboard and had worked fine until the beginning of last week.

Thank you

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‎07-13-2018 06:03

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Cross-Country Runner
1147 60 1198

‎07-13-2018 06:03

It might be worth it to restart your tracker a few times (we always advice to do it 3 times). This typically fixes it. This article explains how to restart your tracker (just select your tracker in the options given on this page).

Karolien | The Netherlands

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‎07-15-2018 01:11

Jogger
4 0 1

‎07-15-2018 01:11

Thanks. I've restarted it 3 times so fingers crossed.

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AltStyle によって変換されたページ (->オリジナル) /