I have the Fitbit Sense and pay for Premium. I started following a running programme which requires connecting to the app using mobile data as I do it outside, it worked fine initially but now the app will not connect to the internet using mobile data. I have reported it to Fitbit help and have done all the switching off and again, removed and reinstalled the app etc but nothing is rectifying the problem and they have now said I need to use WiFi, which is unhelpful as I need to connect via mobile data to allow me to follow the running programmes.

I’m using an iPhone XR

TIA

@AndiPandi1970 Welcome to the Fitbit Community. Thanks for the details mentioned.

I see where your frustration is coming from. I appreciate the troubleshooting performed with our Support team. I was able to update your case details, they will further investigate this situation and provide the options available. Please continue the communication with them, this to avoid any confusion.

Hope this helps.