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"Fitbit.com is unavailable" when logging in

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‎02-02-2023 21:05 - last edited on ‎02-04-2023 12:23 by Fitbit Moderator

Jogger
2 0 2

‎02-02-2023 21:05 - last edited on ‎02-04-2023 12:23 by Fitbit Moderator

Since last one month I am unable to login to my Fitbit app on Redmii Note 10 pro. It used to work perfectly fine before and seems like some kind of update logged me out and never let me login again.

I tried removing app and reinstalling it, as well clear all the date and force quite it multiple times.

My login works fine on another or older Android version fine but just won't work on my main phone that runs on android 12.IMG-20230131-WA0003.jpg

Moderator edit: Subject for clarity.

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4 REPLIES 4

‎02-03-2023 05:13

‎02-03-2023 05:13

Hi,

Same issue here.

Got any solution?

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‎02-04-2023 12:26 - last edited on ‎05-27-2024 06:38 by Fitbit Moderator

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Fitbit Moderator

Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Fitbit Moderator
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‎02-04-2023 12:26 - last edited on ‎05-27-2024 06:38 by Fitbit Moderator

@Dgparmar @AbdullaHasan Welcome to the forums. Thanks for reaching out about the Fitbit app. I will gladly help you log back in.

@AbdullaHasan Have you tried deleting the app or clearing cache storage? @Dgparmar Thanks for your initiative to solve this on your own.

I recommend you try another internet connection. If you are using a WiFi network, please try using your mobile data. Make sure the Fitbit app has all permissions granted.

RodrigoM | Community Moderator, Fitbit

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‎02-04-2023 20:40

Jogger
2 0 2

‎02-04-2023 20:40

Hi,

Yes i tried it on wifi as well as mobile data but it still gave me same error. It used to work fine before without any issue.

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‎02-04-2023 21:19

Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Space Racer
19014 867 9049

‎02-04-2023 21:19

Hi @Dgparmar - it happened to me yesterday when switching accounts but the second try worked.

If it is persistent try restarting the phone.

Author | ch, passion for improvement.

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