Community-Company Dialogue Leads to Livelihood Restoration in Togo
CAO’s 25th Anniversary
This year marks CAO's 25th Anniversary. We invite you to join us as we explore the impact of our work and consider the future of accountability and access to remedy.
Make Your Voice Heard
The Office of the Compliance Advisor Ombudsman gives a voice to people who believe they are negatively impacted by IFC and MIGA projects.
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Default Image Press release17 Oct 2025Case Update in Ukraine: IFC Board Approves Management Action Plan in Response to CAO Investigation Related to IFC’s Investment in Axzon Case Update in Ukraine: IFC Board Approves Management Action Plan in Response to CAO Investigation Related to IFC’s Investment in Axzon
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IAMnet-2025 News15 Oct 2025 CAOTransforming Ideas into Action: Accountability Leaders Convene in Barbados for IAMNet Annual Meeting Transforming Ideas into Action: Accountability Leaders Convene in Barbados for IAMNet Annual Meeting
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Default Image Press release08 Sep 2025Case Update in Georgia: IFC and MIGA Boards Approve Management Action Plan in Response to CAO Investigation Related to the Adjaristsqali Hydropower Cascade Project Case Update in Georgia: IFC and MIGA Boards Approve Management Action Plan in Response to CAO Investigation Related to the Adjaristsqali Hydropower Cascade Project
| Case Name | Status | Date Updated |
|---|---|---|
| Cambodia: MIFA Debt Fund and Amret MFI Equity-13 |
Status
The case is currently under assessment. |
Date Updated
20 Oct 2025
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| Ukraine: Axzon-01/Halych and Kalush |
Status
CAO is monitoring the effective implementation of IFC’s Management Action Plan. |
Date Updated
17 Oct 2025
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| Cambodia: Financial Intermediaries-04 |
Status
CAO finalized its compliance investigation. |
Date Updated
14 Oct 2025
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We work to address complaints from people affected by IFC and MIGA projects fairly, objectively, and constructively while enhancing the environmental and social outcomes of IFC and MIGA projects.
Our three complementary roles work cohesively to facilitate the resolution of complaints, enhance project outcomes, foster accountability and catalyze learning.
We help resolve complaints through a neutral, collaborative, problem-solving approach that contributes to improved outcomes.
We review IFC and MIGA's compliance with environmental and social policies, assess related harm, and recommend remedial actions.
We provide advice to improve performance on environmental and social sustainability to reduce the risk of harm to people and the environment.