Information Technology

Workday support

Workday is a cloud-based software that provides many administrative functions for the UW, including human resources and payroll, procurement and finance. Where you go for Workday help depends on what you need help with:

• Workday@UW: a curated hub for Workday information and support. Start here if you’re not sure where to find answers.
• Employee Workday Help: Documentation and support for human resources, time-tracking, payroll, and benefits processes.
• UW Connect Finance Portal: Self-service support for Workday Finance, including procurement, grant management, and other finance functions.

UW NetIDs, access, and 2FA authentication

• Get a UW NetID
• Set UW NetID recovery options
• Reset your UW NetID password
• Can I change my UW NetID?
• Get a Shared UW NetID that can be used by multiple people
• Set up Duo two-factor authentication
• Get a passcode or bypass code for 2FA
• Provide access to UW-IT services to other UW NetIDs

Software and downloads

• Download software
• Get help with Microsoft software such as Office 365
• Get help with UW Google software, such as Gmail and Google Drive
• Get a license for software such as Adobe Creative Cloud and Matlab
• Install SharePoint

Phones and videoconferencing

• Use the functions on your campus desk phone
• Install Zoom Video Conferencing
• Get help with Zoom

Email and calendars

• Set up or change your email forwarding
• Reduce Junk, SPAM and Phishing emails
• Get help with Microsoft Outlook
• Get help with Mailman email lists

Teaching, Learning & Classroom Technology

• Get help with Canvas
• Get help with Poll Everywhere
• Get help with Panopto Lecture Capture
• Find study spaces
• Get help with MyPlan
• Classroom Technology & Support

Connecting to the UW network

• Connect to Wi-Fi on campus
• Connect to eduroam
• Remotely connect to the UW Network with Husky OnNet VPN
• Visitors: connect to the UW network

Other common tasks

• Access Keynes (keynes.u.washington.edu)
• Set up a website, blog or wiki