JavaScript Guide

Javascript must be enabled to use the remote support services.
Make sure browser supports JavaScript,and enable and refresh the page it if disabled.

Remote Support Services

How to use the service

Our remote support service requires no installation and the Agent can view and control the screen with the customer. Contact the customer service and follow the instruction clicking the icon.

Enter Information

There is no agent available at the moment. Please wait.

Remote Support agreement

Agent will control your mouse / keyboard. Do you allow?

The recorded video will be saved on your PC. Continue?

Remote support process recording will be saved on the agent side.

Need Password

This is a private chat. Enter the password given by the Agent.

Loading remote support program

Click "Direct Download" if automatic connection fails.

Waiting for reconnection

Please click 'File Download' and then execute it to reconnect.

If the website is not working properly download connection application (Download Help) as an alternative.

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