For students who are planning on travelling overseas:
Information concerning the OSSMA (Overseas Student Safety Management Assistance) Service
OSSMA is a service that provides appropriate support 24/7, 365 days a year in Japanese, English or Chinese for any problems that may occur while abroad. An outline of the services provided is given below. The families of the members may also use the services on behalf of the paying members.
Before departure1. Personal Support
Support office for any problems during your stay. Dealing with problems due to flight delays, or advice in events such as leaving your mobile phone on the airplane. Support such as contacting necessary organizations in the event of theft or loss of passports, airline tickets, credit cards etc. as well as help in getting them reissued.
2. Medical Assistance while Overseas
You will be able to use the following services over the phone without any worries in Japanese (or English) in the event of illness or injuries.
3. Confirmation of Safety
Confirmation of safety will be obtained following request from family member or the University.
In the event where a member’s safety cannot be confirmed, steps such as contacting local embassies and police will be taken while coordinating with the University to obtain confirmation. If necessary, search members will be sent onsite.
Similarly, confirmation of safety of members residing in regions where, incidents, accidents or disasters occur will be obtained.
4. Care of Mental Health
Support and advice will be provided concerning care of the state of the members’ mental health.
5. Emergency Travel Support for Family Members
In the event of a member being hospitalized while overseas, should family members or University staff decide to travel to be at the member’s side, support will be provided for the emergency issue of passports or visas, booking of flights and hotels as well as making temporary payment on their behalf.
6. Referring Lawyers
The service will refer you to lawyers in the event legal advice is required or sought after, regardless of whether it is a criminal or civil matter.
・Important
The OSSMA service is a support service to manage the safety of students while overseas which requires advance payment of membership fees, and is not an insurance service. Please be aware that medical costs such as hospital fees, examination fees and counseling fees etc. are the responsibility of each member.
Therefore, travel insurance must be obtained along with this service.
Fees
If the period of cover is more than 10 days over a calendar month,
the cost will be rounded up to the higher month.
(e.g.)
Period: Jan 1 -Feb 9 (1 month)
period: Jan 1 -Feb 10 (2 months)
Important information regarding payment
A payment slip for the OSSMA individual member fee will be sent from Emergency Assistance Japan Co., Ltd. (EAJ) to you by e-mail. You can choose credit card settlement or convenience store payment as your payment method. Settlement fees are at your own expense. If you make payment at a convenience store, please keep the receipt until you return to Japan.
Please make the payment as early as possible and payment must be received before your date of travel.
Refund following cancellation or reduction in duration of the trip once you have registered and paid for the service.
The cancellation policy of the service is given below. If necessary, please contact EAJ directly by e-mail for more information (students@emergency.co.jp).
If the duration of the trip is reduced after departure, and the difference in value of the original payment and the cost of the reduced period is over JPY 10,000 (excluding consumption tax), then the difference minus the following cancellation charges will be refunded.
(Amounts in the table are exclusive of consumption tax.)
If you run into problems while abroad
After completing the payment, the phone number for the OSSMA Helpline can be found in the OSSMA App. For inquiries about the OSSMA App or payment, please call EAJ's number listed in the “NEXUS (OSSMA) App Manual” attached in Application 1 of this Website.
Confirmation of Safety
Members who have signed up for OSSMA will receive an e-mail requesting confirmation of safety at the time of their arrival and once every month. Please make sure to respond to this e-mail through the OSSMA App. Similar confirmation of safety may be requested in the occurrence of a major disaster. Information on your safety will be reported to the University. It may be recommended that you contact your family, etc. by yourself also.