When compared to regular managed hosting, fully managed hosting provides an additional layer of abilities and expertise that is simply out of the scope of work that regular managed support can provide.
Fully Managed hosting is better in every way, and here's why:
Initial Setup
Managed support is designed to provide you with the basics - your operating system, your software, and migrating your existing websites. That's where the convenience mostly ends however.
Fully managed support goes the extra step, giving you everything that managed support provides plus more. You get excellent service optimization, meant to maximize your server's resources and give you as much capacity as possible.
You also have in-depth support when you need it, even as far as investigating your error messages and finding out which file is causing the issue.
Fully managed support also allows for very complex applications to be set up, including Magento or ERPNext, or complex setups involving multiple servers and load balancers.
With fully managed support, you don't have to question whether the team can help you. You just tell them what you want done and it'll get done.
team of fully managed support setting up serversteam of fully managed support setting up servers
Day-to-day Support
fully managed proactive monitoringfully managed proactive monitoring
Having managed support is useful at the start, but its usefulness tapers off afterwards. You can only really get use out of it when you have downtime. Fully Managed support is more useful in your day-to-day hosting.
Proactive monitoring is a big deal, as fully managed teams use monitoring to find out that your site is down before you do. Most providers charge extra for this service, while it is usually included in a fully managed service such as ours.
Also, fully managed support is more in-depth with troubleshooting compared to managed support. Say for example your Magento service suddenly stops working after you install a plugin, and now you need help with finding the root cause of the issue. Is the plugin causing an issue, or did the plugin expose a different issue with your Magento website? With managed hosting, they won't look into the problem for you.
An additional benefit of fully managed support is migrating new websites later on. Let's say you gradually want to move more websites to your new fully managed provider over the course of a year. With fully managed support, it's no problem - the team will gladly move everything free of charge, as many times as you need. You might have to pay extra with just a managed provider.
Personalized Support
Most hosting providers, unmanaged or managed, see you as a number in their system. They aren't paying attention to who is hosting with them, and they don't remember your unique setup for even five minutes after setting it up.
A fully managed support experience like ours makes you the center of attention. Your setup is remembered by the team and any past support tickets are always reviewed when you need help with your server. With that, we won't recommend solutions that we have already tried before or implement something that conflicts with a previous request by mistake.
Your Own Personal IT Team
Maintaining your own website infrastructure and servers is a ton of work and takes a lot of time to get right. You need technical knowledge about software stacks, and potentially the operating system itself. Let's say you hire someone to help you with your server. The problem with this is that this person may eventually move on, become unresponsive, or change their price over time - not to mention their unfamiliarity with your specific setup.
When you opt for a fully managed service, there's a team of experts always at the ready to help you, included in the price of your server. The team never takes a collective vacation, or avoids replying to your emails. On top of that, your support and hosting costs never change over time here. Plus, as time goes on, we'll know exactly what was done on your server - this lets us optimize and set up your new requests while keeping any past support in mind.