Yesterday’s BSS Systems Weren’t Built for Today’s Challenges or Tomorrow’s
5 Reasons it’s Time for a BSS Refresh
Today’s dynamic, challenging market demands more from your BSS. It’s not just about billing – BSS solutions must support business agility and enable innovation. The transition to digital services, new business models and the growing complexity of customer demands means that flexible, scalable BSS solutions are critical.
From real-time charging to managing diverse, agile product portfolios, your BSS should enable you to unlock new revenue streams, optimise operations and deliver personalised customer experiences.
Enghouse empowers your business with the tools to thrive in this evolving landscape.
Support the transition to 5G
Ensure your BSS can handle the future of connectivity
As 5G networks roll out, BSS must support seamless integration with legacy systems like 3G and 4G. Managing hybrid networks across multiple technologies and vendors requires real-time billing, provisioning, and customer support.
Additionally, today’s operators are not just selling devices, SIM cards, and connectivity—they are expanding into Over-The-Top (OTT) services and products. A modern BSS must handle billing and management of these new offerings, traditionally outside the scope of a communication service provider. Legacy BSS systems often struggle to keep up with these complexities, risking service quality and customer satisfaction.
Enhance experience through automation
It’s time to deliver faster, more personalised services
Customer expectations are evolving, and businesses need to deliver consistent, real-time interactions. Automating customer service processes, billing, and provisioning ensures operators can meet these demands while reducing errors and improving service agility.
With the growth of IoT and the rise of B2B and B2E accounts, a modern BSS needs to manage new account types and sizes, providing new levels of flexibility. Automation is key, whether it’s in the signup phase, configuring customer devices, or ongoing support. Modern BSS systems are designed to handle dynamic, data-driven services and can quickly adapt to customer needs.
Scale for innovation and growth
It’s time to prepare your BSS for new business models
Operators are innovating rapidly, launching new services and targeting emerging sectors like IoT. A scalable BSS is essential for supporting growing transaction volumes, flexible billing, and complex partner ecosystems.
Disaggregated networks and innovative business models require a BSS that can scale with your business—without becoming a bottleneck. With new demands from B2B customers, your BSS must also be able to support novel products and services.
Improve financial management and operational proficiency
It’s time to streamline billing and revenue management
Modern BSS systems must provide rich financial and operational insights, allowing operators to optimise revenue management and reduce costs. Whether it’s handling dynamic pricing models, complex subscription services, or ensuring regulatory compliance, an updated BSS ensures your financial processes are as agile as your network operations.
Your BSS also needs to prioritise security—for the system and for customers. This includes allowing businesses to control what is stored on mobile devices and how those devices can be managed, updated, or deleted, ensuring compliance with stricter security and privacy regulations.
Capitalize on enterprise opportunities and new services
It’s time to unlock new revenue streams
Enterprises are rapidly adopting new technologies, including 5G, SD-WAN, and edge computing, as well as investing in IoT solutions. They expect service providers to offer tailored solutions with flexible billing and high-quality service assurance.
A modern BSS must have the flexibility to manage complex, dynamic accounts. It should allow operators to capture new opportunities by supporting customised offers, real-time SLAs, and flexible pricing – ensuring that your business can deliver tomorrow’s services today.