Add a trade-in to an order
If you trade in your old device when you buy a new device from the Google Store, you can get credit back. You can trade in your old device in these countries:
- Australia
- Austria
- Belgium
- Canada
- France
- Germany
- Ireland
- Italy
- Japan
- The Netherlands
- Spain
- The United Kingdom
- The United States
You can only trade in your device during checkout. You can't add a trade-in after you buy your new device.
Trade in your old phone | Google Store
How to trade-in your old device when you buy a new one
Important: To comply with the Secondhand Articles Dealer Act, include your age, occupation, legal name, and address. Information you provide here must match your government-issued ID and will be shared with PCS Wireless. If your government-issued ID uses kanji, enter it in kanji. If the form doesn't match your ID, you won't receive your kit. You must be at least 18 years of age to start the trade-in process.
- Go to the Google Store.
- Choose the Pixel device you want.
- Select Buy.
- Pick the color and storage space you want for your new device:
- Color
- Storage space, if applicable
- To tell us about your old device, select Get Estimate.
- Tell us about your device to check the estimated value for the trade-in.
- If you don't find your device’s manufacturer, model, or storage size on the list, you can't trade it in.
- After you buy the new device, you can’t change what you told us about your old device.
- The first estimated value is based on what you told us about your device and may include extra money because of special deals.
- The final trade-in value will be based on how your old device looks when we inspect it.
- Any differences between the information you provide and your device’s actual model and condition may impact the device’s final trade-in value.
- To confirm your identity, select Continue.
- To receive a trade-in kit to ship your old item:
- Enter your occupation.
- Submit your ID.
- Before you can continue, you need to check the box that says"I understand that this trade-in program is conducted by PCS Wireless and agree to its terms and conditions."
- To add your old device, select Add to trade-in.
- After you get your new device, the estimate you were given is valid for 30 days.
- To add the new device to your shopping cart, select Add to cart.
- Keep shopping or select Go to cart.
- To complete your order and get ready to trade in your device, choose your payment method.
- Select Proceed to Checkout.
- Once your order is confirmed, you'll get a confirmation email with further trade-in instructions.
- If you trade-in our old device and don’t get an email within 24 hours, contact Google Store Support.